Health and Safety Manager - Oxford
Who do I report to? Assistant General Manager
What is the purpose of the job?
Leading the Club team in managing and maintaining a safe facility and ensuring all health and safety policies are adhered to and that our teams are fully trained and confident in operating a safe club at all times. Leading the lifeguard team and leading on facilities management.
What will I be doing? Regularly acting as Duty Manager, taking accountability for ensuring the smooth operation of the club and ensuring day to day health & safety and compliance regulations are adhered to for everyone in the club while delivering DL Clubs ways of operating and excellence in member experience. Being the designated Health and Safety Officer responsible for ensuring the club is compliant on all Health and Safety requirements and that all documentation is maintained accurately and reviewed regularly. Being the designated Child Protection Officer who ensures that all requirements of the Children’s Safety Guide are followed at all times, across all departments. Ensuring the professional recruitment of great people, who display our core Values and inducting, managing and developing high performance team, driving exceptional employee engagement. Ensuring regular 1-2-1 meetings performance objectives, probationary reviews and other management processes are conducted with all team members and delivered to a high standard. Creating a superb “We Play” culture within your team to drive exceptional employee engagement. Review the employee engagement surveys and taking steps to maximise the employee experience within your team and Club. Developing your team through inspired leadership, adopting a coaching approach where possible and supporting and developing your team by ensuring full utilisation of workshops, e-learning and apprenticeships offered by the company. Making sure that all team members are trained in line with company expectations. This includes every team member having a health and safety induction on their first day and an up to date HS02 form with monthly training completed in line with the latest training planner. To ensure all new team members are enrolled and complete the appropriate e-learning modules for their role and that you monitor this across the full Club team. Also, checking that all self-employed staff have completed a HS03 form. Checking all team members are trained in Crisis Management Training. Checking rotas against the Time & Attendance system and approving for payroll. Walking your Club daily to deliver 5 star standards of facilities and a safe environment through an obsessive attention to detail, taking a See it, Fix it approach and ensuring the safety of members and team remains our highest priority at all times. Spending quality time with your lifeguards, interacting with members and observing and coaching them to deliver SEE5 and 5-star service. Role modelling and coaching your team to always display our DL Clubs core values. Taking ownership of and regularly reviewing Member feedback and Avius system, giving praise and saying “Thank you” to those team members being recognised and taking appropriate actions to further enhance our member’s experience. Reviewing the Club Senior Manager rota in advance to ensure the Club always has adequate FAW, ER and AED team members on site at all times. Ensuring that all aspects of Prime Safety are completed in line with company guidelines and that all key holders and SMOD’s are competent in Prime Safety compliance and accident/incident reporting. Reviewing Prime Safety regularly to ensure that any trends are picked up and appropriate actions implemented to make our Clubs even safer. Leading a health and safety meeting with all key holders and SMOD’s at least once a month with actions. Conducting a full health and safety audit within the Club on a monthly basis, and act on any findings. Completing a monthly pool plant audit and act on any findings. Checking the Club has adequate PPO trained staff to safely operate. Review and sign off pool books and pool monitoring checks. Working with partners and contractors to ensure consistent and safe delivery of the Service Level Agreements and that contractors sign in correctly and that any works completed are done in a controlled and safe manner. Creating and implementing club action and improvement plans against key metrics based on the 4 monthly cycle and managing own teams to deliver. Completing a monthly GDPR Club audit to ensure we are safe and comply with latest regulations. Delivering ad hoc activities as required.
How will I be measured? Role modelling a lead management role in the delivery of the day to day operations of the Activities Depts. Delivering individual personal objectives set by the GM. Observing me and my team delivering fantastic service and engagement with members. Observing me and my team’s speed and efficiency in reacting to incidents, issues or complaints. What members, team members or mystery members tell us about me and my team and our service, equipment, facilities, and activities. Key KPI’s which will be agreed prior to every 4 monthly cycle. By my performance and my team’s performance against our objectives and our 6 Values. How well my team and the club follow DL Clubs ways of operating. Compliance to the DL Clubs ways of working and Children’s Safety Guide for all products and services. Achieving compliance against all legislative and company audits. Monthly club visits from Regional Manager and/or any other Club Support visitors.
What qualifications, skills and experience do I need? The position requires working shifts in accordance with the demand of the business, including working 4 weekend shifts per month and at least one late shift per week Educated to at least A level standard or equivalent with additional Higher Education qualification (HND/Diploma) - desirable. GCSE in English and Maths. IOSH / NEBOSH or other relevant, recognised H&S qualification – desirable Relevant Facilities Management Qualification (HND, Diploma etc) – desirable Experience in managing the maintenance and upkeep of a facility, desirable. An understanding and experience of Health and Safety regulations, desirable Experience in managing a team in a service led facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility) – highly desirable Experience managing a variety of functions with variable challenges and goals - preferred. Experience of financial planning and management. Passionate about customer service. Excellent communication and collaboration skills. Team player.