Guest Services Manager
Check-in into a world of opportunities
NOW IS AN EXCITING MOMENT TO JOIN THE TEAM AT THE HILTON LONDON METROPOLE.
The hotel has just finished a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space, setting us well on our way to becoming Europe's Leading Conference & Event's Hotel!
Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, a state of the art fitness centre, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.
Fancy taking a closer look at our brand new hotel? Check out our socials:
WELCOME TO A WORLD OF OPPORTUNITIES -
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
Smart uniform provided and laundered
Free, healthy and high quality meals when on duty
Grow your Career
Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
Discounted dental and health cover
High street discounts: with Perks at Work
Discounted car park
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Modern and inclusive Team Member’s areas
join the Front Office team, working in the Reception area of the hotel.
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Maximise room occupancy in line with Group Evens planning team to maximise on hotel revenue
Set departmental objectives, work schedules, budgets, policies, and procedures in line with Group organiser’s expectations to create synergies between Front office operations and client’s expectations
Monitor group billing, postings and ensure routing is correct in PMS ONQ for client submission
Ensure Team Members in Front office are briefed on group resume, billing and room allocation agreed with Client
Manage staff performance issues in compliance with company policies and procedures- assisting FOH management when needed and ensuring smooth transition of guest and delegate group journey from arrival experience, Pre conference meetings and departures
Recruit, manage, train and develop the Front office team on group procedures and preparation
What are we looking for?
Previous supervisory/manager experience in Front Office within the hotel/leisure/retail sector
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Excellent leadership, interpersonal and communication skills
Flexibility to respond to a variety of work situations
ONQ PMS knowledge preferred
Working as part of a team
Want to know more about this job?
Contact Martina directly in our Recruitment Team on Martina.Deiana@Hilton.com
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company