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Assistant Night Manager 

Employer
Hilton Hotels
Location
London, Greater London
Salary
Competitive
Closing date
26 Sep 2022
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Assistant Night Manager 

We Are Hilton, We Are Hospitality!!! 

Are you looking for the next step in your career? Come and join the UK’s best Workplace in 2021! 

Just a step away from the shopping of High Street Kensington, the beauty of Holland Park and the events hall at Olympia London, this 404 rooms Hotel offers an incredible event space of 910sqm over 11 meeting and events rooms. 

In our Bar and Dining area, “Society Bar and Restaurant” offers a warm and convivial space for a client lunch, an informal family catch-up or a full-dress dinner. The cooking has a strong British slant, but the kitchen also knows how to satisfy the traditionalists: on the one hand, it deals in the likes of cucumber & Rosary goats’ cheese terrine with candied beetroot; on the other, it peddles lamb rump and double-baked truffle soufflé. In between, expect a mixed bag of influences & ideas including pea & ham soup with braised ham hock, mixed grills, & desserts such as sticky toffee pudding with vanilla ice cream.  

We are currently looking for an Assistant Night Manager to join our amazing Front Office team in this fantastic property. 

Salary: £25000 per year plus Hilton Incentives


What will I be doing?

 

As Assistant Night Manager, you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:

 

 

  • Oversee the entire Front Office operation to maintain high standards
  • Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Serve as a point of contact for regular and important Guests
  • Complete Night Audit duties
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Compile adequate handover to Early staff / Duty Manager
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Conduct Health and Safety Checks and Night Walks
  • Maintain a good status awareness of all hotel areas
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