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Conference and Events Floor Manager  

Employer
Hilton Hotels
Location
Brighton, East Sussex
Salary
Competitive
Closing date
26 Sep 2022
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Conference and Events Floor Manager  

The Hilton Brighton Metropole is now recruiting for a Conference and Events Floor Manager to focus on the bars and beverage function of the department. The successful candiate will be is responsible for managing floor operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met. Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stays all our guests, with guidance on locally immersive experiences where desired. 

 

Benefits 

Hilton Brighton Metropole is a vibrant place to work with a multitude of benefits available to our employees. The hotel is located on the seafront and comprises of 340 guest bedrooms, 29 meeting rooms, 3 restaurants, health club with indoor pool and sauna. The Brighton Palace Pier, Royal Pavilion, the boutiques and bars of the Lanes and British Airways i360 viewing tower are all within walking distance. Speacifi benefits include:

    Working for?the?UK’s #1 Great Places to Work?in hospitality  Work/Life balance: Regular days off, flexible working 
    Payment: Competitive salary  Travel and food discounts with Hilton  Holiday:?28 days?including bank holidays (increasing with length of service)  Pension scheme, discounted dental and health cover  High street discounts:?with Perks at Work 
    Free meals?on duty  Grow your career?while having fun  Personal Development: programmes at all levels to support your career 
Rate of pay: £24,720 per annum

 


What will I be doing?

 

The successful candidate with manage Conference and Events Floor operations, will a particular focus on the bars and beverage function of the hotel. You will be passionate about delivering an excellent Guest and Member experience whilst optimisising sales and providing leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage all Bars/ Beverage Conference and Banqueting floor operations 
  • Maintain exceptional levels of customer service
  • Ensure compliance of brand standards
  • Evaluate guest satisfaction levels with a focus on continuous improvement
  • Awareness of trends and propose ideas to build the range and quality of Conference and Banquet
  • Optimise sales and contain costs, identifying any areas for action
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels cover business demands
  • Ensure that training is carried out on an ongoing basis
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Front Office team
  • Assist other departments wherever necessary
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