Finance Assistant Position Statement:
The scope of the role is all of the Managed & Leased Hotels in the HAFS (Hilton Accounting & Financial Services) model in the UK & Ireland.
The role will be part of a team of 4 Functional SME (Subject Matter Experts) Specialists, operating at a single location in the UK.
The OTC Specialist will be responsible for ensuring that the hotel-retained activities in these Towers are performed in line with timeliness and quality SLA & KPI targets. The role will assist to resolve transactional queries where necessary.
The OTC Specialist will also partner with the HAFS team and Hotel Operations to identify & implement process improvements for the Tower, and the role will be targeted with driving improvements in KPI performance and reducing exception-handling for the Hotel teams involved in the OTC Tower processes. The current operations involve a considerable amount of reactive transactional firefighting, and this role will be tasked with driving process improvements & reducing Hotel query-handling in OTC Tower for all Hotels in scope.
Key stakeholders will include, FP&A team, Hotel General Managers, HODs, Hotel Operational teams, Corporate Functional teams, Compliance team, and HAFS team.
The role will also be responsible for driving a high performing team culture.
Work within a team of Specialist SMEs to build on deep OTC process knowledge to lead the Operations Finance efforts to optimise the performance of the OTC model
Use RCA (Root Cause Analysis) tools and trend analysis to identify fixes and improvements in processes to reduce and/ or remove exception-handling by the hotel teams in the functional Tower.
Resolve queries or transactions as necessary.
Identify and implement improvement areas for query flows in the hotels (e.g. intelligent query routing whereby the query goes directly from the CoE/ SSC team to the owner of the resolution in Hotel Operations). This will mean removing intermediate steps wherever possible
Maintain the interaction model with the CoE team.
Act as an escalation for unresolved queries by the Hotel Operations teams
Assist the CoE team to monitor query response timeliness & accuracy by the Hotel Operations teams.
Monitor process compliance by Hotel users in the OTC model.
Help deliver training to Hotel Operational teams in the OTC processes. This may involve refresher/ new starter trainings, and also training process changes.
Deliver continuous improvements to reduce exception-handling and query volumes in the OTC Tower for all Hotels in the HAFS model. This is expected to include frequent workshops with the CoE team and the delivery of communications & trainings to Hotel teams using these processes.
Perform OnQ cash application
The role will require travel, especially to Hotel teams.
Work with a Process Improvement mind-set.
Work with CoE team to monitor KPI dashboards to identify issues and allow progress to be monitored. Also use regular stakeholder feedback to measure the effectiveness of the service.
Work closely with your fellow Accounting & Control Specialists to drive consistency and improvements across all the functional Towers in the HAFS model.
Act as holiday cover for your fellow Specialists.
Assist in resolving internal audit findings (MAPS) for Operations Finance OTC activities.
For the OTC Tower, ensure SSC and COE operate in line with the terms of the SLA’s, and that Hotel teams operate in line with HAFS OLAs. Escalate areas of non-compliance.
Oversee to ensure operations compliance with all retained internal controls at property level.
Support and foster an environment receptive of change in response to corporate initiatives and special projects
Performs other duties and responsibilities as assigned or required
Act in accordance with fire, health and safety regulations on property and follow the correct procedures when required
Ensure hotels are in compliance with Corporate Policies (SPI’s) and governmental rules and regulations. Report irregularities and non-compliant situations to General Manager and Regional Finance Director as required by corporate guidelines
Ensure that the best interest of the hotels, Hilton and owners are protected. Seek legal advice, if deemed necessary, from the Hilton legal department
Executes directives of organization’s mission, goals and objectives and demonstrates through ongoing and direct motivation, communication, group dynamics and leadership
Ensures communication plan as established by department head is properly executed
Minimum of 1 year’s relevant work experience Knowledge of Tower operations to include all aspects.
Ability to exercise sound judgement and decision making skills
Excellent written and verbal communication and comprehension skills
Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
Must possess the ability to analyse large amounts of data/information efficiently and accurately.
Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work.
University degree in Accounting or Finance