Hotel Lead Receptionist - Bruton, Somerset

Employer
The Newt in Somerset
Location
Bruton, Somerset
Salary
£26,000 per annum plus tips
Closing date
6 Oct 2022
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Hotel Lead Receptionist - Bruton, Somerset

£26,000 per annum plus tronc and fantastic benefits

Our Hotel Lead Hosts...

This is a role for a self-motivated, confident and personable individual with high attention to detail. The role involves leading the host team daily, ensuring all guest needs are looked after during their experience with us on the estate. Hosting our guests from their arrival to the estate through to and beyond their departure. To support the Front of House Manager & Head Host in the development of the host team. Ensuring the adherence of SOPS and company policy. To assist in the recruitment, training, discipline and pastoral care of the front of house team. To perform duty management shifts daily and support the general operation of the hotel and wider estate.

Our Reception Team

You will work in achieving our vision to deliver a seamless guest journey from pre-arrival to post-stay communications and interactions. You will offer the most exceptional guest service possible and nurture a strong sense of pride in the products and services the estate provides. You will also be integral in ensuring a sense of community with colleagues in all parts of the estate

Benefits:  Excellent Benefits package available from day one including:

 

 

  • Exceptional working environment
  • Complimentary fresh estate grown meal provided each day
  • Garden Membership plus complimentary guest passes and access to our partner gardens
  • 30% online shop discount and free delivery
  • 30% discount in the shops across the estate
  • 30% discount at restaurants across the estate
  • 30% discount on Newt cyder and Babylonstoren wine
  • 50% discount in the Spa
  • Access to free weekly fitness classes, including yoga
  • Discounted hotel stays
  • Family Estate Events
  • Access to internal/external training qualifications and programmes
  • Experience and Cross Training opportunities

Key Responsibilities

 

 

 

  • Welcoming guests on arrival
  • Orientating guests around the estate
  • Proactively assist guest’s with enquiries
  • Respond to requests, pre-empting any further enquires guests may have
  • Manage guest expectations
  • Payment handling
  • Complaint Handling
  • Recruitment
  • Team development
  • Duty management
  • To have a full knowledge of the services and products that the estate offers
  • Enforce company parameters & cancellation policies
  • Ensure data is stored securely
  • Assist colleagues & other departments where required
  • Support the Great Garden Escape operationally

Skills and Experience

 

 

 

  • Hotel duty management experience preferred
  • Experience in the hospitality industry required
  • Personable
  • Experience as a supervisor or shift leader preferred
  • Written and verbal communication skills
  • Attention to detail
  • Time management and the ability to effectively prioritise workload
  • Self-motivated with initiative and genuine interest in guest satisfaction
  • Problem solving skills and innovative thinking
  • Teamworking skills and enjoying working in a team environment
  • Microsoft office and basic computer skills
  • Willingness to learn and work with a variety of systems

The Newt in Somerset 

The Newt in Somerset is a country estate with ancient woodland, historic gardens and far-reaching views. A new and unique destination attracting recognition at the highest level, with luxury hotel, spa, restaurants and an abundance of homegrown produce. Our 300-year-old estate welcomes guests from all over the world; a home from home, delivering outstanding service in informal surroundings. Gardens, orchards, and treetop walkways inspire while roaring fires and a garden-scented spa offer true tranquility. Much of our food is sourced from the estate or trusted local farms and producers.
 

 

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