Job description:

 Job title: Bookings Administrator

Location: Lilleshall National Sports & Conferencing Centre, Shropshire, TF10 9AT

Job type: Permanent, Full time

Working Hours: 39 per week, Monday to Friday to start off with then also weekends going forward, 5 out of 7 days.

Salary: £21,088.00 per annum + Excellent benefits

Here at Lilleshall our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Bookings Administrator to join the centre.

Lilleshall is one of Sport England`s National Sports Centres and is home to a number of National Governing Bodies of Sport. Lilleshall provides excellent facilities to Britain’s leading sports men and women.  We are also a Conferencing and Event Centre, boasting a large number of recently refurbished rooms and outdoor spaces for weddings, corporate events, and team-building days.

As the Booking Administrator, the purpose of your role is to support an effective and efficient on-site bookings administration and co-ordination function. 

Working in a small team you will be a point of contact within the bookings team for other departments and be pro-active and attentive, at all times, delivering high standard of customer service, when liaising with suppliers or clients. You will deal with customers over the phone, online and face to face for all enquires in a professional manner. You will make bookings as required for community sports, onsite partners, NGB’s, Corporate customers and Casual bookings for both facilities and accommodation. Other parts of the day-to-day responsibilities include updating sales tracker, sending quotes, producing reports and reception cover when needed.

About you

The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Lilleshall, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required, as well as being confident using a computer and have basic finance skills.

To be considered for this role you will need to have previous admin and customer service experience.

If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.

Why Serco

Meaningful and vital work: Working within Leisure at Serco means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. 

A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career. 

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. 

What we offer

• Free Gym membership
• Staff meal, physio discounts
• Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
• Interesting, varied, and enjoyable work
• A company that recognises your contribution