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Hotel Receptionist - Macdonald Windsor Hotel - Windsor, Berkshire

Employer
Macdonald Hotels & Resorts
Location
Windsor, Berkshire
Salary
£10.00 per hour
Closing date
29 Sep 2022

Job Details

Hotel Receptionist - Macdonald Windsor Hotel - Windsor, Berkshire

We are just two minutes’ walk away from Windsor Castle; you’ll get a sense of being unique when you arrive at Macdonald Windsor Hotel, situated in the heart of this historic town. It’s easy to unwind in style in our contemporary townhouse, with 120 luxury bedrooms, richly hued interiors and a fabulously attentive team creating an atmosphere of calm and well-being. We’re also ideally placed for business meetings, conferences and weddings, with good train connections, easy access to the motorway network and Heathrow Airport just 30 minutes by car.

Becoming a team member here at Macdonald Hotels & Resorts means joining close hotel and resort teams where a world of opportunity exists to develop your skills and progress your career in hospitality.

About a role:

As a Macdonald’s Receptionist, you will play a vital role in delivering an outstanding experience to all our guests. You should have a keen eye for detail, an organised approach and a willingness to exceed our guest’s expectations. Often operating on the front line, you are the real ambassadors of our company and are committed to consistently delivering high standards.

Outline Job Description:

  • Greet all guests and assist them with check-in and check-out.
  • Maintain a positive attitude and friendly demeanour.
  • Respond to all guest questions and requests.
  • Answer and forward phone calls.
  • Manage guest bookings and reservations.
  • Keep a tidy and orderly workspace.
  • Assist with administrative tasks as needed.
  • Liaison with inter-departments in making sure high standard of customer care.
  • Hardworking and keen to learn new skills
  • Ideally have used OPERA or Fourth Hospitality but not essential

This position will include shifts working Saturday and Sunday. Additional hours may be required to support the hotel during our busier periods, including bank holidays.

Salary: £10.00 per hour

Min 6 months of experience

Benefits:

  • Competitive rates of pay at all levels
  • Uniform provided
  • Parking available on-site
  • Free meals when on duty
  • Generous discount on regular room rates
  • 25% off food, drink and spa treatments across the group
  • 20% discount on golf
  • Free use of our leisure, pool and gym facilities at off-peak times
  • Auto-enrolment into our pension scheme and life assurance
  • Access to the Employee Assistance Programme through Hospitality in Action
  • Wagestream app offering a real-time view of accrued pay and access to it

 

Company

Whether it's a Highlands adventure, an escape in the Lakes or family fun on the south coast, Macdonald Hotel's collection of hotels and resorts in the UK & Spain, suit everyone.

With over 30 locations across the UK, our hotel collection offers rural escapes and city adventures; fabulous food and delicious drinks; plus, perfect venues for weddings and events and friendly, attentive service, whatever the occasion.

Company info
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Macdonald Hotels & Resorts

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