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Electronic Gaming Host - Leicester Square, London

Employer
Metropolitan Gaming
Location
Leicester Square, London
Salary
Up to £21,990.80 per annum + Excellent Company Benefits
Closing date
30 Sep 2022
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Job Details

Electronic Gaming Host - Leicester Square, London

Playing Slots and Electronic Gaming at our Empire Casino promises customers the most thrilling games in the capitol alongside our world class service.

Could you help us deliver a VIP Electronic Gaming experience that's a cut above?

At Metropolitan Gaming we care about your development but we also many benefits for our employees. Here is a sample of the many we offer our team:

  • Cycle to work scheme
  • Company pension
  • Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being
  • Regular training and development
  • Employee health and well-being services
  • Refer a friend incentive (Paid into your employee hub account)
  • 50% off food and drinks in all our UK venues
  • Financial advice services
  • Holiday accrual with length of service

So, are you ready to place your bets on a career with us?

Well keep on reading!

What you will be great at:

  • Maintain "Printer ticket", levels.
  • Reduce machine "downtime".
  • Carry out "Basic" maintenance of gaming machines/equipment.
  • Deal effectively with customer queries/disputes.
  • Promotion of our Metcard rewards to all customers.
  • Maintaining a safe and secure working environment.
  • Have a complete knowledge of all facilities available to the customers.
  • Maintain a pleasant, friendly, and welcoming attitude.
  • When required, provide services of food, beverages to members and guests in a courteous and efficient manner.
  • Demonstrate knowledge of slot machine/gaming equipment and operation.
  • Have a basic knowledge of statutory requirements in term of the gaming laws, liquor laws and other related subjects.
  • Assist management in all areas of promotion and customer service as directed.
  • Have a good knowledge of all forms of fraudulent behaviour in casinos. This duty includes the immediate reporting of any doubtful or suspicious incident or behaviour to the manager.
  • Regularly attend staff meetings and staff training events as and when required.
  • Always maintain and reflect the brand values.
  • Ensure that the venue is promoted in a positive way through your interactions and communications with guests and visitors to provide a unique and memorable experience.

ESSENTIAL SKILLS:

  • Outstanding customer service skills.
  • Exceptional interpersonal skills and able to maintain a positive, professional relationship with all guests and colleagues.
  • Methodical and attentive to detail.
  • Good manual dexterity.
  • Ability to promote all areas of the venue and understand departmental specific operations and services to explain and guide the guests during their visit.
  • To be a team player.
  • Able to communicate in clear and concise English.
  • Positive and upbeat attitude.
  • A high level of personal integrity.
  • A strong work ethic with a passion for exceeding expectations.
  • Show respect and appreciation to all.
  • Encourage and contribute toward a culture that supports everyone to be the best that they can be.

PLEASE NOTE: You must be aged 18 and have the right to work in the UK.

Company

Owned by Silverpoint Capital since July 2021 and boasting a wealth of experience in both gaming and hospitality, we are committed to bringing a new perspective to the casino experience and continually innovating to deliver a unique and authentic experience for our guests in each of our individual locations.

As well as the very best gaming experience, our venues offer customers a diverse portfolio of bars and restaurants to enjoy when they visit. We were the first casino group in the UK to introduce dynamic leisure facilities to its properties to make them true entertainment destinations; these include celebrity chef restaurants, James Martin and Marco Pierre White, and Kings Bar in partnership with Budweiser.

 

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Metropolitan Gaming
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