Customer Service Associate - Home/Remote Working Available

Customer Service Associate - Part Time, 8 Hours Per Week, Work From Anywhere

We are a thriving new generation fitness company with an exciting, differentiated business model in London. We are incredibly excited to be growing our studios and we want you to become part of our team.

Due to our unique concept, Surge is growing rapidly with an ambition to be one of the most successful brands in the UK fitness market.

What You’ll be Doing

Whether it’s getting answers for members quickly, using your knowledge and experience to provide relevant information or resolving their issues with a smile, you’ll be what makes our member experience exceptional.. 

The role will involve answering all incoming communications from customers via various written channels. For more complex issues there will be a requirement to investigate and liaise with other members of the team.

What we're looking for:

• 6 months or more of customer services experience
• High school diploma or equivalent
• Excellent standard of written English
• Computer savvy
• Experience using Zoho / Hubspot desirable but not essential

What You Can Expect

• In depth training and support
• Flexiblity to work when and where you choose
• Company laptop
• The opportunity to be part of one of the UK's fastest growing fitness startups

The role is for 8 hours per week, to be worked at a schedule to suit you from anywhere in the world. All we ask is that urgent customer enquiries are processed within 1 business day. You will also need to be able to travel to London for in person meetings, not more than once per quarter. As the business grows there is scope for the role to expand as required. Pay is £12 per hour.

Please apply with a CV and covering letter explaining why you believe you're the perfect fit for Surge.