Duty Manager - Hampstead, London

Our mission

At Planet Organic, we aim to be more than just a shop. We want to do more for our customers, neighbourhoods, colleagues, suppliers and the planet than simply selling products. We believe in promoting health in our communities through organic, natural and innovative products, and in acting sustainably and ethically as a business.   

We always strive to Deliver Better.

Role overview

At Planet Organic we believe it is more than just a job - it’s a lifestyle. We are looking for Duty Managers who will support the Store Manager in the running of a store and help lead the store team to deliver excellent customer service.

Key Roles & responsibilities

We are looking for Planet People. Planet People have a natural ability to deliver service in a way that makes people feel at home. They can wow and delight our customers in thoughtful and unexpected ways. When you are at work, you can expect to be doing the following:

Leadership

• Making your store a wonderful place to shop and to work
• Inspiring the store team to achieve sales targets, strive for customer satisfaction and meet wastage targets
• Supporting the Store Manager in achieving a happy and positive working environment and dealing with colleague issues swiftly
• Deputising for the Store Manager in their absence

Team

• Working with the Store Manager on the recruitment of high-quality colleagues 
• Nurturing talent at all levels within the store, ensuring that colleagues receive appropriate training and development opportunities

Product

• Ensuring that you are up to date on product knowledge
• Working with the Commercial team on information regarding new products & promotions
• Ensuring your teams have in place effective stock management, administration, rotation and stock takes 
• Creative merchandising to maximise sales

Customer Service

• Ensuring that your store consistently provides outstanding customer service to Planet Organic’s customers
• Ensuring that you are a visible presence in store during busy trading times: greeting, engaging, assisting and building relationships with customers
• Demonstrating a positive, can-do attitude as a role model to the team

Perfectly done 

• Ensuring that operational standards are of a high level and that the store is clean and properly maintained
• Ensuring that all Health & Safety procedures are updated and followed, with appropriate training put in place for colleagues as required
• Supporting the Store Manager in ensuring that the time management system is up to date and that all necessary updates are made in time for weekly reporting and for payroll

Requirements

• A strong track record as a Duty Manager or Assistant Store Manager, or as an exceptional Team Leader with experience in different stores and departments
• The ability to drive sales while maintaining cost control
• Strong leadership skills
• The ability to support the development of a team that can deliver at pace
• Strong planning & organisational skills
• Excellent judgement and decision making 
• Passionate about food, health and wellness
• Extremely strong customer service skills
• Flexible & collaborative
• Confident communicator and team player

benefits

• 3% employer / 4% employee pension contributions after 3 months
• Access to discounted life assurance, dental and travel insurance
• 28 days holiday per year including public holidays
• 25% colleague discount across all stores

Planet Organic is committed to breaking down the barriers that block employment opportunities for different groups of people and to recognising, accommodating and appreciating people’s different backgrounds, experiences, knowledge and skills. We are committed to encouraging diversity among our workforce in every sense. The aim is for our colleagues to be truly representative of our local communities and our customers, and for each colleague to feel respected and able to give their best.