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Concierge 

Employer
Hilton Hotels
Location
Liverpool, Merseyside
Salary
Competitive
Closing date
22 Aug 2022
Concierge 

Position : Concierge

Ready for a new challenge? 

Hilton Liverpool located in the heart of Liverpool Our riverside hotel is built on the site of the Old Customs House. We’re within a 10-minute walk of the Royal Albert Dock, The Beatles Story, and Liverpool ONE. 

The hotel boasts 215 guest rooms and 11 meeting rooms with a capacity for events up to 600 guests and banqueting up to 350 guests. In addition this modern hotel offers the Al Fresco Summer Terrace, The Exchange which offers views over Chavasse Park and a menu crafted with local ingredients. Afternoon Tea is served every day and end the day at Pima bar which provides refreshing drinks, light  

Benefits 

Working for?the?UK’s #1 Great Places to Work?in hospitality 

Work/Life balance: Regular days off, flexible working 

Payment: Competitive salary 

Travel and food discounts with Hilton 

Holiday:?28 days?including bank holidays (increasing yearly to max 33) 

Pension scheme, discounted dental and health cover 

High street discounts:?with Perks at Work 

Free meals?on duty 

Grow your career?while having fun 

Personal Development: programmes at all levels to support your career 

 What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.? Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.? And, our amazing Team Members are at the heart of it all! 

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
  • Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
  • Process and deliver messages for Guests
  • Deliver and safely storage Guest luggage
  • Stay current with all hotel services as well as daily VIP requests and special events
  • Ensure orderliness and safety guidelines around the lobby and front door areas
  • Provide support to Management as required, in cases of emergency
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Maintain a clean, healthy, and safety working area
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

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