Reception Team Manager - London

Reception Team Manager - London

Job Type: Full Time

Our growing prestigious fitness brand is seeking a motivated and passionate full-time Reception Manager to join the Roar team. Leading the Reception Team you will be responsible for ensuring excellent levels of customer service and enhancing the customer experience front of house. You will work alongside Management to motivate the Reception Team and ensure their ongoing training and development as well as monitoring reception standards.

You will lead by example when liaising with prospective and current clients and handling complaints. Ensuring the best possible experience for each client, greeting & offering assistance wherever possible.

Our ideal applicant is proactive, reliable, enthusiastic, professional, passionate about people and great customer service and must have an interest in health and fitness.

Early and late fixed shifts (6.00am - 3.00pm or 10.30am - 7.30pm) over 5 days (including weekends) across two locations: W8 & EC3M.

We will only consider applications which include a covering letter.

About Us:

Roar Fitness is one of London's leading private personal training brands specialising in body transformations. Our clients range from busy city workers to celebrity and TV personalities, all looking for the very best private facilities and trainers in London. Our team and it's founders are an experienced, sociable, and like-minded group all proud to be part of such a great brand, and passionate about delivering clients industry leading results.

About You:

• You will have energy, personality and be confident and self-motivated with a passion for people.
• Experience delivering premium customer service in a luxury hospitality, health and beauty or fitness environment.
• Proven track record leading a team
• Excellent communicator and able to connect with all levels in the business with the ability to motivate your team.
• Effective organisational skills; able to self-manage a workload with a proven ability to multi-task and maintain a flexible and organised approach in a busy, fast-moving environment.
• Excellent verbal and written communication skills with a strong administrative background with experience in diary management, excellent numeracy skills and a high attention to detail and accuracy.
• Experience in rota management managing bookings and diary management
• Knowledge of Mind Body Online is highly desirable