Learn to Swim Programme Coordinator - Becky Adlington's Swim Stars - Altrincham, Greater Manchester
- Employer
- We Are Swim
- Location
- Altrincham, Greater Manchester
- Salary
- £20,000 - £23,000 per annum
- Closing date
- 18 Aug 2022
View more
- Sector
- Sports jobs, Management, Swimming Instructor, Travel & Culture, Camps and Activity Coordinators
- Job Type
- Full Time, Contract
Job Details
Learn to Swim Programme Coordinator - Becky Adlington's Swim Stars - Altrincham, Greater Manchester
Job Type: Full Time / Contract
Becky Adlington’s SwimStars is looking for new Programme Coordinator to assist with the management of the SwimStars programmes. This is an integral role to the day to day operating of the programme, providing a high-quality environment for our customers.
Programme Coordinator duties
- Oversee the delivery of fun and inspiring lessons to 0-11-year olds, using SwimStars programming management strategies to ensure customers have a seamless journey through the programme
- Deliver exceptional customer care to every swimmer and family member in and out of the water and instill these behaviours within the operational team
- Responsible for the programme performance and business Key Performance Indicators such as customer retention and Net Promotor Scores. Analyse data to inform key business decisions and improvements
- Work collaboratively with site customer ambassadors to resolve customer queries and complaints
- Deliver up to 20 hours per week of fun, high quality swimming lessons in line with the SwimStars vision to revolutionizing swimming and change lives
- Support the Venue/Cluster Coordinator in leading the Swimming Teachers through team observations and monthly mentoring sessions
- Make sure policies and procedures are adhered on a day to day basis, ensuring that high levels of service and a safe environment are maintained at all times to support in achieving 100% compliance in Health and Safety
- Maintaining clear communications and positive relationships with venue stakeholders
Person Specification & Qualifications
- Swim England (or equivalent) Level 2 Swimming Teaching Qualification qualifications, and National Reach and Rescue Certificate for Swimming Teachers and Coaches desirable, but can also be provided for the right candidate
- Customer service focused, demonstrates a determined and committed approach to quality of standards
- Observant, notices customers and anticipates their needs
- A self-confident, solutions focused team player with a can-do attitude
- Excellent communication and interpersonal skills
- Computer literate, including working knowledge of Microsoft Office
Other relevant requirements
- Willing to undertake ongoing training
- Flexibility towards working hours, agile work rota and travel to nearby venue
- Professional and wearing correct uniform at all times
- The successful applicant will be required to undertake an enhanced check via the Disclosure and Barring Services (DBS)
Employee Benefits
- Pension scheme
- 22 days annual leave plus statutory bank holidays
- Entitlement to paid sick leave
- Get your birthday off
- Company uniform
- Discount on swimming and gymnastics lessons for family and friends
- Employee recognition scheme
- Training opportunities
- Employee assistance programme
Company
Great things happen when people with talent and purpose come together to create what couldn’t be done alone.
At swim, we don’t just know this, we live it, and we’re looking for people like you who do the same.
Founded by Olympians, Becky Adlington OBE & Steve Parry MBE, we are revolutionising swimming, changing lives, building infrastructure & developing talent.
We engage 30,000 children every week in physical activity, we’ve delivered over 4,000 leisure qualifications, and we develop leisure facilities for local communities – but until every child is given the opportunity to learn this vital life skill. We’re fast paced, we challenge each other and have fun! We love inspiring the next generation and our people are at the heart of everything we do. For those with a passion for teaching and engaging in this fantastic sport, we offer fantastic career opportunities built on strong values and real investment in our people.
- Website
- http://www.swim.co.uk/
- Mini-site
- We Are Swim
- Telephone
- 0300 303 3580
- Location
-
Swim Sports Company Ltd
Edinburgh House
Hollinsbrook Way
Bury
Greater Manchester
BL9 8RR
United Kingdom
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