Beauty Therapist - Southwest London/Central London

Beauty Therapist - Southwest London/Central London

Part-time/Full-time options available

Are you ready for your next step?

Imagine having a swimming pool, gym, and a spa in your own apartment building. Then imagine you are guided through your wellness journey by a team of world-class wellness experts. This is the service Antidote provides to residents of London’s most exclusive development, and we are looking for a superstar Beauty Therapist to join the team.

  Key Points of the Role

• Performing luxury beauty treatments in a way suited to our client’s individual needs. Ensuring a personalized bespoke service is maintained for every individual resident
• Coordinates beauty treatment bookings, ensuring the quality, standards and expectations of the residents are met daily
• To check, read and action e-mails and other requests regularly and on a timely basis
• Actively promoting your services to all the residents
• Expert on latest beauty and wellness trends, bringing them to Antidote’s service offering

Overall, our Beauty Therapist will be expected to:

• To provide a warm, courteous, and prompt welcome on arrival for all residents and visitors
• Actively listen and respond positively to resident’s questions, concerns, and requests and use specific process to resolve issues, delight, and build trust
• Interacts with residents to obtain feedback on quality of product, service levels and overall satisfaction
• Ensure that a great working relationship is maintained with our client and other departments within the building

What we are looking for:

• High level customer service ambassador
• Able to understand, anticipate and deliver outstanding personalised service
• Able to demonstrate a professional and organised approach to the role
• Great team player and can take ownership and responsibility
• Previously worked to policy and procedures
• Logical thinker, able to spot errors and resolve issues
• Ability to prioritise
• Attention to detail
• Professional service approach knowledge
• Confident and outgoing nature
• Professional presentation
• Knowledge of current wellbeing trends

Experience &Qualifications

• A minimum of two years’ previous experience working in a customer service environment, preferably within a 5-star hotel or similar hospitality industry
• Experienced in a high standard beauty therapy role to NVQ Level 3
• Dermalogica expert preferable
• Nail expertise preferable

If you would like to be considered for the role of Beauty Therapist, then please send through your up-to-date CV!