Player Protection Officer - Nottingham

Player Protection Officer - Nottingham

About your role

We have a great new opportunity to join our Risk & Compliance team here at Buzz Bingo as a Player Protection Officer.

Joining us means joining our family. We know lots of companies say that, but we really believe it's true. Our teams in Support Centre and our 92 clubs across the country are smart, energised and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and help you accomplish the right results - whatever your role. We're dedicated to putting a smile on the face of every customer every single day and making our players feel as much a part of our family as we do.

Your tasks and responsibilities

• Responsible for picking up and triaging escalated cases of fraudulent activity from Playtech Turnkey Services (PTTS)
• Adhering with the Act, POCA, TACT, LCCP and other guidance by working to Buzz's set policies and procedures
• Forensic profiling of the customer's account and opensource footprint to build up a risk-based assessment
• Compassionate meaningful interactions with customers to understand more about their circumstances for Buzz to make decisions effectively on the ongoing business relationship
• Moving customers through to an Enhanced Due Diligence (EDD) procedure where the risk-based investigation has deemed there to be considerable responsible gambling, money laundering or fraudulent concern, including requesting and analysing Source of Funds / Source of Wealth (SOF/SOW)
• Requesting extended identity verification if required
• Responsible for performing checks on potential VIP customers to assess viability for upgrade
• Ensuring appropriate records of regulatory reportable activities are maintained
• Particular focus on ensuring the pipeline of customer risk-based investigations are quick and decisions are made without delay
• Provide quality feedback to the PLAYER PROTECTION Lead to ensure that procedures and policies are continually improved
• Work closely and collaboratively with operational teams from retail and digital to provide a seamless safe gambling environment for our customers
• Provide reports on and escalate any cases that may require the attention of management and/or further monitoring
• Dealing with all queries relating to safer gambling, return to gaming etc.
• Completion of Suspicious Activity Reports (SAR)
• Ad hoc queries as required by line manager

Essential Skills and Experience

• Previous online KYC experience within a regulated environment, preferably within iGaming / Bingo / Casino/ Finance
• Strong understanding of the Act, POCA, TACT, LCCP and other related guidance
• Understanding of rationale and experience undertaking Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) procedures
• Understanding of Data Protection (GDPR) principles
• Proficient in Microsoft windows and some experience of compiling reports
• Ambitious personal drive, pragmatic with the ability to think objectively and demonstrate sound judgement
• Analytical and investigative mindset with good attention to detail and accuracy
• Ability to build effective relationships between individuals, teams and lines of business
• Ability to respectfully approach difficult conversations and adequately document them
• Strong ethical standards and values, and high level of integrity

Desirable

• ICA Certificate in KYC, CCD or AML

Your skills:

• Good self-prioritization and organizational skills
• Strong communication skills, both written and verbal

Summary

This is a great opportunity within a busy, professional team and offers a basic salary up to 32,000 per annum depending on experience. This role is offered on a full time basis offering remote/hybrid working in which you'll be home based with travel to our Nottingham based hub as necessary which we anticipate being 1-4 days per month.

We're an exciting business and it's a great time to join us!

Apply by clicking below or emailing your CV to recruitment@buzzbingo.com and we will be in touch as soon as possible