Why wait to make your next career move?

Do you want to work for one of the most iconic holiday brands in the UK? At Pontins, our goal is to provide our guests with an exceptional holiday with memories that last a lifetime. Our Pontins Head Office is based in Ainsdale House, situated within Pontins Southport and we are looking to recruit a Guest Solution Advisor onto the team.

As Guest Solutions Advisor you will be required to;

• Communicate with our guest and liaise with other team members across the company.
• Deal with difficult complaints with a calm and professional attitude.
• Resolve Guests complaints effectively whilst adhering to Terms and Conditions.
• Respond to written/email complaints daily and take phone calls when necessary.
• Gather information and provide factual feedback to our senior management.

The successful candidate must be able to demonstrate a competent level of verbal and written communication skills. You will be organised, with an attention to detail and the ability to work effectively towards deadlines.

The Guest Solutions team operate between the hours of 9am until 6pm - Monday to Friday. Hours to be discussed at interview for part time positions.

This position offers the opportunity to join a successful and famous Brand!

In return for your commitment, we will support you in this new opportunity, with

• Up to 28 days holiday including bank holidays per annum

• Discounted stays for you & your family at any of our 60 hotels & 6 parks
• Uniform (Subject to position)
• Accelerated promotional prospects

Pontins are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.

Pontins will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions.  If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agency’s correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.

Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, candidates of any sexes or sexual orientation. All vacancies are posted both externally and internally on a weekly basis to ensure access to all applicants.