Executive Lounge Host - 30 Hours/5 Days - United Kingdom
- Employer
- Marriott Hotels - South West & Wales
- Location
- Altrincham, Trafford, Greater Manchester, North West England
- Salary
- Competitive hourly rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
- Closing date
- 29 Aug 2022
Job Number 22138483
Job Category Rooms & Guest Services Operations
Location Manchester Airport Marriott Hotel, Hale Road, Cheshire, CHESHIRE, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
ABOUT THE HOTEL
Ideally located amongst the Cheshire countryside minutes from an International Airport the 4 star Manchester Airport Marriott Hotel embodies a unique mix of Manchester energy and Cheshire charm. It has evolved into an exclusive hotel that is vibrant and stylish with our newly designed Lounge Bar and Restaurant. Experience our hotels exclusive Executive Lounge and new richly appointed non-smoking Executive Bedrooms, with our luxurious Marriott bedding package. Indulge in our hotels Leisure Club and Four Seasons Spa offering massages, waxing, facials and more, worlds away from the stress of the day.
POSITION SUMMARY
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors.
Why Work For Us:
In addition to the benefits you would expect being part of a brand of our caliber, you will also be offered:
- A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent
- Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here
- World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent- award winning, experienced hospitality professionals
- Discounted room nights, meals, and leisure club access-because your wellbeing means so much
- Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance
- Access to major high street discounts so you can treat your friends and family as required
Benefits:
- pro-ratad 28 days holiday including Bank Holidays
- Free Car Parking
- Wellness programmes
- Employee Assistant Programme
- Friends and Family rate for overnight stays
- Food & Beverage discount at the hotels
- Team events
- Uniform
- Training and Development
- Career discussions and Qualifications
- Meals on duty
- Use of the Leisure Club
- Dry Cleaning Discounts
- Staff Discounts
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
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