COMPANY DESCRIPTION

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offer a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent

INTRODUCTION TO PAT MCGRATH LAB

For over twenty years, Pat McGrath has been concepting, launching, and developing luxury cosmetic brands, countless runway shows, breakthrough marketing campaigns and editorial spreads. With a creative vision that's made her a tour de force with an undeniable influence, Pat McGrath knows no boundaries.

Role Responsibility

As Business Manager for a truly outstanding luxury cosmetic brand that knows no boundaries, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations.

You will possess a real passion for beauty and for delivering a world class client experience.

         Provide expert application of Pat McGrath Lab cosmetics products from everyday looks to special events

         With training provided, we expect you to maintain specialised product knowledge and reinforce the Pat McGrath application techniques with your team

         Accountable for achieving sales goals

         Analyse sales and create strategies with management to consistently meet and exceed goals

         An expert in cosmetics, you will share your knowledge to provide our customers with exceptional and personalised service

         Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting, you understand there is more to the customer experience than just selling 

         Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards

         Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you

         Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors 

         Own the planning and delivery of in-store events

         Replenish stock as needed and keep testers and counter clean and attractive to ensure the brand is presented at the highest level

          Ability to build a clientele and model excellent customer service

         Understand and follow health, safety and security procedures, and play an active role in preventing stock loss

         Ensure compliance with all policies and procedures

         Champion our company culture and values

         Experienced Lead Makeup Artist with a minimum of 2 years' experience

         Ability to perform makeup applications that align with the brand service menu

         Confidently connects artistry and education to sales

         Social/digital portfolio of work with significant following preferred

         Comprehensive knowledge of current beauty trends and latest products

         A great communicator. You will be able to positively engage with all customers with varying needs and requirements

         Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor's activity, along with taking part in brand training

         Known to be a sales and service expert. You'll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate 

         Assist clients with product knowledge, makeup applications, and purchases with the brand and throughout the store

         Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation

         A confident coach, and self-driven to upskill and learn. Work with management, trainers and brand artists to learn brand expertise and develop personal artistry skills

         An example of our values, a trusted and respected colleague

         Able to work retail hours including days, nights, weekends and special events in a fast-paced work environment

         This role offers eligibility for basic and enhanced co

The Rewards:

• 28 days holiday a year inclusive of bank holidays 
• 20% Staff Discount across all Frasers group Stores 
• Excellent bonus scheme paid monthly