Housekeeping Supervisor - Macdonald Windsor Hotel - Windsor, Berkshire

Housekeeping Supervisor - Macdonald Windsor Hotel - Windsor, Berkshire

About us:

We are just two minutes’ walk away from Windsor Castle; you’ll get a sense of being unique when you arrive at Macdonald Windsor Hotel, situated in the heart of this historic town. It’s easy to unwind in style in our contemporary townhouse, with 120 luxury bedrooms, richly hued interiors and a fabulously attentive team creating an atmosphere of calm and well-being. We’re also ideally placed for business meetings, conferences, and weddings, with good train connections, easy access to the motorway network and Heathrow Airport just 30 minutes by car.

Becoming a team member here at Macdonald Hotels & Resorts means joining close hotel and resort teams where a world of opportunity exists to develop your skills and progress your career in hospitality.

About a role:

As a Macdonald’s Housekeeping Supervisor, you will play a vital role in delivering an outstanding experience to all our guests. You should have a keen eye for detail, an organised approach, and a willingness to exceed our guest’s expectations. Often operating on the front line, you are the real ambassadors of our company and are committed to consistently delivering high standards.

Outline Job Description:

• To support with the daily supervision of all departmental activities.
• To supervise the servicing of bedrooms and public areas as required.
• To support the Head Housekeeper in delegating tasks, motivating the team, identifying training needs and assisting in their ongoing personal development.
• Train housekeepers on cleaning and maintenance tasks
• Schedule shifts and arrange for replacements in cases of absence
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock, including floor cleaner, bleach and rubber gloves
• Participate in large cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas

This position will include shifts working Saturday and Sunday. Additional hours may be required to support the hotel during our busier periods, including bank holidays.

Salary: £21k to £22K depending on experience

Min 3 years of experience in Housekeeping

Min 1 year of experience as a supervisor

Benefits:

• Competitive rates of pay at all levels
• Uniform provided
• Parking available on-site
• Free meals when on duty
• Generous discount on regular room rates
• 25% off food, drink and spa treatments across the group
• 20% discount on golf
• Free use of our leisure, pool and gym facilities at off-peak times
• Auto-enrolment into our pension scheme and life assurance
• Access to the Employee Assistance Programme through Hospitality in Action
• Wagestream app offering a real-time view of accrued pay and access to it