Reception Supervisor - Stamford Bridge, London

Location: Stamford Bridge - Millennium & Copthorne Hotels at Chelsea FC
Hours: Permanent, 40 hours per week, 5 from 7

About Us:

As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.

Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.

If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!

What We’re Looking For:

For the second year running, Stamford Bridge’s Millennium and Copthorne hotels are recognised in The Caterer's Best Place to Work in Hospitality list.
The Stamford Bridge Millennium and Copthorne hotels are in the The Caterer’s top 30 elite employers in the Best Places to Work in Hospitality list, reaching number 24!

We’re look for a Reception Supervisor to join our busy hotel team and supervise the operations of the department and ensure guest’s satisfaction whilst managing the day receptionists.

• Leading the reception team on shift to enhance guest’s stay experience by welcome, check in, check out, special requests and room allocations.
• Engaging with guests to ensure they are made to feel comfortable and addressing any of their needs.
• Coordinating with other departments to ensure consistent standards are maintained and checks are in place.
• Ensure financial processors and audits are completed to ensure the hotel is not at a financial risk and all outstanding payments are recovered.
• The shift is led, and team members directed in a manner where they are motivated and engaged with their role.
• Driving team members to achieve their objectives/ targets and development goals.
• Working as a duty manager in an allocated shift when required.
• Assisting the hotel with H&S protocols in the hotel.

 Must Haves/qualified by demonstrable experience to the level required:

• Opera (PMS/ORS system) working knowledge.
• Experience in a hotel reception environment

Nice to Haves:

• Experience of working in a busy environment.
• Experience in responding guest reviews
• Managerial/People skills
• Good knowledge of health and safety.
• Good presentation skills. 

Our commitment to Equality, Diversity and Inclusion: 

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.
 
Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.