Leisure Club & Spa Manager - Macdonald Cardrona Hotel - Cardrona, Peebles

Leisure Club & Spa Manager - Macdonald Cardrona Hotel - Cardrona, Peebles

Macdonald Cardrona Hotel, Golf & Spa is a 4 star property in the heart of the Scottish Borders. Our busy Leisure Club & Spa offers a relaxing escape for our residential guests as well as paid public memberships.

The Leisure Club & Spa Manager is fully accountable for the people, product and profit within the Leisure Club & Spa. The main purpose of this role is to deliver excellence in customer service, maximise profits through sales whilst exploiting opportunities for growth within the business.

To provide inspirational leadership, motivating and developing staff to contribute towards the overall success of the department.

This is a busy and hands on role, with responsibility for:

• Running the club on a day to day basis, supporting the team to deliver sales and service excellence
• Assume responsibility for the highest standards of hygiene, cleanliness and tidiness in the club, monitoring and the control of the pool and spa in relation to those standards as given in the Health & Safety Manual
• To support the spa team in managing the spa diary, driving yield and occupancy, managing third parties, up selling, retailing and stock control to ensure that financial and KPI targets are met
• Through marketing and retention, achieve growth in membership sales, completing all elements of membership sales process, monthly direct debit run and following the company renewal process
• Review financial performance on a daily, weekly, monthly basis, take remedial action as appropriate. Provide accurate weekly and monthly figures and submit by deadlines
• Mentor and develop your team excel in their job role, offering progression opportunities within the company for our future leaders

Due to the nature of the role, 2 years experience in a similar Leisure Club and/or Spa is required. We will offer any further training which is required to fulfil the role.