Assistant Manager - Blackheath - The Restaurant Hub

Our Company

Our Restaurant Hub is the first of its kind, bringing together a collection of diverse brands from our Boparan Restaurant Group portfolio to a retail environment near you. Our Hubs are made up of some of our much loved brands: from Carluccios Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen to Harry Ramsdens, a little something for everyone.

We pride ourselves in delivering the best service and standards to our customers each and every time, and we know that in order to achieve this, we need amazing people on board to continue our mission- and that’s where you come into the mix! 

Key Purpose of the role:

You’ll be the main support to the General Manager, assisting in the day to day management of the business, both front and back of house, executing all financial, operational and safety obligations to the highest standards. The Assistant Manager will always create a customer focused environment, anticipating customer and team needs along with enthusiasm and professionalism, in order to drive repeat business, success and brand loyalty.

Responsibilities:

•       Lead, develop and coach all team members.

•       Support the General Manager to oversee all day to day store operations to ensure all business standards are adhered to.

•       Delivering our food and drink to specification, understanding the importance of quality and consistency.

•       Support the delivery of all key training with the General Manager, identifying training needs and capability gaps within the team.

•       Ensure that all audit/ inspection requirements are adhered to, including Health & Safety and Food Safety Audits, Stock management, Financial Audits and Environmental Health visits.

•       Ensure that you comply with legislation regarding Security, Health & Safety, Food Hygiene and Licensing laws and as per training provided.

•       To build and maintain a capable team of employees including interviewing and screening candidates, driving the team toward business objectives.

•       Support the General Manager to control costs without compromising standards and the customer experience.

•       Can fully explain and demonstrate the allergen procedures.

•       Talk to and gain feedback from customers, dealing appropriately with any complaints.

•       Get involved in team meetings.

•       Motivate the team through recognition and positive feedback.

•       Assist in overall day to day management, for both Front of House and Back of House displaying a professional attitude and appearance at all times.

What’s in it for you

• 50% Discount off your total bill for you and 5 friends in all of our brands (T&C's apply)
• Wagestream Membership - You can withdraw your accrued earnings as the month passes by! Flexy money!
• Exclusive access to discounts on 1000's of online and high-street retailers, and restaurants
• 28 days holiday
• Discounted Food on Shift
• Training and development opportunities
• Apprenticeship opportunities
• Employee assistant programme
• A lucrative 'refer a friend bonus scheme'

Are you a born leader? Fun? Eager to learn? We would love to have you as part of our team! Come join us!