Assistant Front Office Manager - Cardiff

Assistant Front Office Manager - Cardiff

Job Number 22131732
Job Category Rooms & Guest Services Operations
Location Cardiff Marriott Hotel, Mill Lane, Cardiff, Wales, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

 

Job Title: Assistant Front Office Manager

 

Introduction to the Marriott Brand

Marriott International represents the largest hotel chain in the world. With a portfolio of over 30 brands and an occupancy in over 120 countries worldwide, Marriott regularly looks to grow and develop its global presence. It this alongside our vision to become, 'the world's favourite travel company', which allows us to expand our talent pool today. So if you'd like the opportunity to be a part of an ever growing, ever developing organisation, who will invest in your development, then apply today.   

 

Introduction to the Cardiff Marriott Hotel

As the capital and largest city in Wales, Cardiff represents an attractive destination for both business people and tourists alike. The Cardiff Marriott Hotel is located in the heart of Cardiff and has a range of picturesque views which take in the Principality Stadium, Cardiff Bay and Castell Coch. These represent only a few of the activities available in the centre of Cardiff where there are other cultural and sporting institutions, as well as the Motorpoint arena and the National Assembly of Wales.

The Cardiff Marriott hotel caters for a whole range of guests by providing both a personal and friendly service, alongside our exceptional facilities, including our Market Kitchen Restaurant and our onsite gym. This alongside the exceptional transport links located on the hotels doorstep has allowed the Cardiff Marriott Hotel to firmly establish itself as a leading brand within the area.

 

The Role Itself and the Duties Involved  

An exciting opportunity has arisen in our Front Office department for an Assistant Front Office Manager. The role itself is a permanent position and you will be expected to work 40 hours, per 5 day working week.

Main Duties Include:

• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Assists with Interviews and hires hourly associate team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
• Responds to and handles guest problems and complaints.
• Managed department in line with all regional targets and initiatives relating to Front Office.

 

Qualifications and Skills

There are a range of qualifications, skills and characteristics we are looking for to successfully fill this role. These include:

• Previous experience working within a hotel department or similar environment preferred.
• Strong Communication skills (verbal, listening, writing) with a good level of English is essential.
• PC Literate, with knowledge of Opera (desirable)
• Strong adaptability skills in order to meet, guest, co-worker and business expectations.
• Proactive and reliable.
• Coaching and team-working skills.

 

Progression and Benefits

'Open doors to opportunity' is Marriott's primary vision and as a consequence, the organisation is regularly looking to invest in its associates to ensure they are given the opportunities to grow and progress. To support this there are a range of benefits the company offers, including:

• Free meals on shift.  
• Discounted stays at Marriott hotels worldwide.
• Free Car parking
• Uniform
• Training and development opportunities.
• Service awards and recognition gifts

 

Closing

 Thank you for taking the time to consider this job vacancy, we look forward to reviewing your application.

  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.