HR Coordinator - Llanrwst, Conwy

Location: Base Camp, Denbigh Street, Llanrwst, LL26 0LL

Zip World is the ultimate adventure destination. Home to the world’s fastest zip line, the UK’s first alpine coaster, and the UK’s only subterranean net adventure, Zip World is committed to providing the most unique and thrilling adventures - from check-in to touch down.

The role of HR Coordinator at Zip World will offer exposure to a broad range of HR activity including employee relations, project support and payroll.

You will provide high volume administrative support across all areas of the HR function, with a focus on continuous improvement and quality assurance.

The role will oversee the effective workflow of all HR administrative support across Zip World with a focus on the customer experience.

You will provide a responsive quality service in day-to-day administrative procedures covering the entire employee lifecycle, from onboarding new hires to processing leavers and all contractual changes in-between. You will also be required to cover general administrative tasks including responding to high volume HR queries and processing transactional information flows to third party payroll providers.

The diversity of the organisations estate ensures that no two days are the same and provides endless opportunities to develop in depth HR Generalist skills and knowledge. The company offers a relaxed enjoyable environment to work in whilst being a part of a thriving team.

What will this role entail?

The HR Coordinator will provide a wide range of administrative and HR support to the HR Operations Manager and Associate HR Director.

• Manage the HR Mailbox, dealing with general HR queries, signposting staff to relevant policies and offering advice where appropriate
• Ensure process for new starters and leavers is followed
• Create new accounts for new starters on the HR/Rota system
• Maintain staff records via HR system
• Draft offer letters and contracts of employment
• Taking on casework across sites and Base Camp and supporting managers in the process
• To manage first stage disciplinary/grievance procedures
• To assist the HR Manager with administrative duties where required
• Update and review job descriptions e.g. add tasks or modify requirements as necessary
• Support our Recruitment and Training Coordinator with interview timetabling, invitations and candidate confirmations
• Supporting monthly payroll processing, handling pay queries and liaising with third party provider
• Update payroll on any amendments (salary increase, bonus payments etc)
• Export and analyse monthly payroll reports for variable pay
• Manage Right to Work records for all staff
• Ensure all staff databases are kept up to date and are accurate

What will I need to be considered for this role?

• CIPD Level 3 qualified
• Multi-site operational experience
• Can build good working relationships with key departmental stakeholders
• Collaborative style of working and enjoys working as part of a team whilst leading from the front
• A “do-er” who can ‘roll their sleeves up’ when required and resolves issues with minimum fuss
• People-centred with an ability to instil confidence and trust in others