Skip to main content

This job has expired

Welcome & Service Assistant - Stafford

Employer
The National Trust
Location
Stafford, Staffordshire
Salary
9.90 per hour
Closing date
10 Aug 2022

Job Details

Welcome & Service Assistant - Stafford

Summary

***INTERNAL APPLICANTS ONLY PLEASE***

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. You'll share your passion for the estate and the work we do with all our visitors, engaging them in the conservation work happening across the estate, inspiring them to explore more of the estate than they ever thought they could.



What it's like to work here

Home to the Anson family since 1624, the Shugborough Estate is the complete working estate. The estate includes a Georgian mansion house with magnificent views over the riverside garden terraces, Grade 1 listed parkland, walled garden and working farm. More recently, Shugborough was the home of Patrick Lichfield, photographer and cousin to the Queen, and features in much of his work.

Click here for more information about this location


Based in Visitor Reception and reporting to the Welcome Manager, you'll be a key member of the Shugborough Team. You'll say hello and goodbye to every visitor and their dog, setting the tone for their day you'll scan membership cards, handle day tickets, park cars, give valuable information and share the work of the National Trust and the Shugborough Team. You'll be part of a passionate, engaging and friendly team, sharing your love of the estate on a daily basis.





What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

You'll work alongside an incredibly passionate team of volunteers, welcoming everyone to the estate, sharing the snippets of information that make a visitors day from. From the names of the new born calves to sharing the secret snowdrop spots, you'll develop a great working knowledge of the estate and be confident sharing that with visitors new and old.



Who we're looking for

We'd love to hear from you, if this sounds like you:

  • Ability to work in a team - flexible and adaptable
  • Well organised and able to work with minimum supervision
  • Helpful & friendly
  • Customer focused with a positive attitude
  • Enthusiastic with a willingness to learn
  • An understanding of the importance of great service


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.

Company

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Company info
Mini-site
The National Trust

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert