Are you looking for a happy place to work; where your personality can shine, you can build a career and have a great work life balance?

We want people, not robots

We Welcome Happy #happyistheplacetobe

Jurys Inn Head Office Birmingham has a great opportunity for a Credit Controller to join us at our Shared Service Centre.

We want you to be part of our friendly and diverse team, working together to provide our customers with a great customer service experience in a fast paced and evolving environment.

Your responsibilities will be:

• Delivering excellent service to all of our customers, going above and beyond to exceed their expectations
• To actively chase debts by liaising with the customers over the phone, by mail or by any other means at the Company’s disposal
• To manage the outstanding balances before accounts become overdue
• Monitor credit limits and report daily to the Credit Control Manager
• To maintain communication records to support credit control activities ensuring compliance with the Group Policy
• Ensure proactive planning takes place
• To develop and assist in the implementation of any enhancements where required
• Communicating and cooperating with management & colleagues
• Representing the company values and adhering to brand standards
• Using your own initiative in new and challenging situations
• To communicate with all units to manage queries and resolve within the time lines set by the Company.

We are looking for –

• Personality; someone who is fun, sociable and a team player
• Energy; someone who is willing, attentive and who’s glass is always half full
• Ambition; someone who is driven, hard-working and committed
• Creativity; someone who uses their own initiative, is proactive and able to solve problems
• A great communicator; with an excellent telephone manner, literacy and computer skills
• A cool head; someone who is organised, patient and able to multi-task

Click here to see the benefits you will get from us.

We will give you

• A diverse and friendly team
• Training run by experts
• Social and engagement activities
• Staff rates in our hotels
• Charity events and fundraising
• Development and opportunities to progress
• Pension Scheme
• Life assurance
• Wellbeing support
• Wedding leave
• Earn thousands for recommending a friend to work for us
• The opportunity to work for a growing hotel brand

We Welcome Happy #happyistheplacetobe