Receptionist - Macdonald Crutherland House & Spa - East Kilbride, Glasgow

Receptionist - Macdonald Crutherland House & Spa - East Kilbride, Glasgow

Job Type: Full Time

Why Join our Business?

We're a group of over 30 hotels and 5 resorts in the UK plus 4 resorts in the south of Spain, each with its own unique style. From beach to countryside to city, every Macdonald Hotel and Resort is full of individual charm and strong local character.

What's more, from Scotland to the South of Spain, we're run by real hoteliers and operators who have the genuine passion and the experience to make our service, dining and accommodation the very best it can be.

With this in mind, it’s little wonder we win awards for our efforts, including TripAdvisor’s Certificates of Excellence for all our Spanish resorts, placing them in their prestigious Hall of Fame, an accolade only the top 10% of businesses can boast. Add to this, our AA rosettes for food, championship golf courses and award-winning luxurious spas and you can see why we attract people who set a standard that's the envy of many.

Location

The beautiful Macdonald Crutherland House Hotel & Spa is perfectly located in East Kilbride.

Opportunity on Offer

Our Hotel Team Members have a key role within the hotel, working as part of a team to provide a welcoming atmosphere for guests and ensure the high standards we are known for are maintained.

As a Hotel Team Member, you will have the opportunity to learn about the broader operations of the hotel as well as building a great colleague network. While you will lead in one area of specialism, you may be asked to provide support across different departments.

We’re a passionate team at Macdonald Crutherland Hotel and understand and appreciate that the right people make all the difference to our guest and colleague experience. Each team member plays an important role in delivering the standards our guests expect of us creating positive and memorable experiences.

We are committed to looking after our employees, recruiting, developing and nurturing talent towards a successful and fulfilling future in hospitality.

Who we are looking for?

The Person

Our Hotel Team Members are dedicated hospitality professionals who enjoy working on their own initiative, demonstrate a flexible approach and can multi-task. Most importantly they do all this with a positive ‘can do’ attitude and a relentless drive for excellence.

More than experience, it is important to us that our Hotel Team Members bring a natural passion for hospitality that will stand out to guests and colleagues alike. They will become recognised Ambassadors for not only Macdonald Inchyra Hotel but the company as a whole.

Your natural flair for engaging with guests to ensure they feel they are in safe hands will be second to none. Most importantly we are looking for people who enjoy putting smiles on the faces of others.

If that sounds like you, read on to find out more.

The Role

• To assist with and ensure that the reception desk is manned at all times
• To understand the local area and attractions and be able to make recommendations
• To demonstrate effective communication and handover during and at the end of each shift
• To ensure that all calls are answered promptly and dealt with in a professional and efficient manner
• To ensure that all bookings and messages are captured and communicated and reservations processes are followed
• To manage an ‘out of hours’ conference / wedding enquiries professionally
• To ensure that all upsell opportunities are offered to enhance guest stay and experience
• To understand the front office systems and operating equipment including but not limited to; Opera, Office, Switchboard, back up, printers, POS, interfaces

What we offer

In addition to associated employer benefits, we also offer discounted hotel stays for you and your family & friends and restaurant, retail and Spa discounts.

We place a high importance on ensuring you receive the training and support you need to do the job from day 1 but we also recognise the importance of ongoing development and career progression. There are opportunities to participate in ongoing development and qualifications to further your hospitality career.

Every member of our team is given instant access to our financial wellbeing benefit – Wagestream – which allows you to track your pay in real time and stream up to 40% of the wages you’ve already earned