Guest Services Assistant Shift Leader - Coworth Park

Your future, our legacy Hotel Coworth Park

Division & Department Rooms - Guest Services

Job Title Guest Services Assistant Shift Leader

Contract Type Permanent

Status Full time

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Services Assistant Shift Leader you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story

What you'll get

As a Guest Services Assistant Shift Leader at Coworth Park, here are just some of the great benefits you will receive: 

Competitive salary of £24,306 per annum + estate service charge + retention bonus and tipsComplimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay twice a year at each hotel!50% off at bars and restaurants within all of our Dorchester Collection hotels£1,000 Refer a friend bonus scheme; including £200 tax free on their first dayWorld class learning and development opportunities Social events throughout the year, including our annual winter ballFree Meals on DutyExclusive Access to a discount platform featuring 1000’s of retailers

 

What you'll do

You’ll love what you do and take pride in delighting our guests:

You will be responsible for supervising our Guest Services Assistants, to provide a high level of service on both arrival and departure, and ensure our guests receive nothing but the best experience

You’ll also assist guests during their stay, helping with luggage, providing transport around the estate, and communicate your expert knowledge on the hotel facilities and local area

Our values of Passion, Personality, Respect, Working Together and Creativity guide us every day. As a Guest Services Assistant Shift Leader you’ll have the opportunity to bring these to life and continue to create our legacy 

You will be responsible for motivating our Guest Services Assistant’s to ensure our guests receive the best service, and assist in identifying any learning and development needs within the department

The items shared are the essence of a day in the life of a Guest Services Assistant Shift Leader, but we’ll make sure you are provided with specifics on how to care for our hotel

What you'll bring

You’ll bring your unique personality and passion to the role and the teamYou have a talent for greeting guests and building a relationship with themCommunication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethicYou’ll have a valid clean British driving license, which has been held for at least two yearsYou’ll be excellently presented at all times