Receptionist - Macdonald Berystede Hotel & Spa - Ascot, Berkshire

Receptionist - Macdonald Berystede Hotel & Spa - Ascot, Berkshire

About us:

The Berystede Hotel & Spa in Ascot is a beautiful, accessible, four-star hotel near Windsor, surrounded by splendid gardens. Supreme comfort abounds in over 120 well-appointed bedrooms and expansive suites, offering the chance to spend the night in our magnificent turret rooms. Our soothing spa facilities complete the picture of a serene country retreat. We are less than an hour from central London by train and close to the M3, M4 and M25 motorways.  

Becoming a team member here at Macdonald Hotels & Resorts means joining close hotel and resort teams where a world of opportunity exists to develop your skills and progress your career in hospitality.

About a role:

As a Macdonald’s Receptionist, you will play a vital role in delivering an outstanding experience to all our guests. You should have a keen eye for detail, an organised approach and a willingness to exceed our guest’s expectations. Often operating on the front line, you are the real ambassadors of our company and are committed to consistently delivering high standards.

Outline Job Description:

• Greet all guests and assist them with check-in and check-out.
• Maintain a positive attitude and friendly demeanour.
• Respond to all guest questions and requests.
• Answer and forward phone calls.
• Manage guest bookings and reservations.
• Keep a tidy and orderly workspace.
• Assist with administrative tasks as needed.
• Liaison with inter-departments in making sure high standard of customer care.
• Hardworking and keen to learn new skills
• Ideally have used OPERA or Fourth Hospitality but not essential

This position will include shifts working Saturday and Sunday. Additional hours may be required to support the hotel during our busier periods, including bank holidays.

Salary: £9.50 per hour to £11.00 per hour

Min 0-6 months of experience

Benefits:

• Competitive rates of pay at all levels
• Uniform provided
• Accommodation available on request
• Parking available on-site
• Free meals when on duty
• Generous discount on regular room rates
• 25% off food, drink and spa treatments across the group
• 20% discount on golf
• Free use of our leisure, pool and gym facilities at off-peak times
• Auto-enrolment into our pension scheme and life assurance
• Access to the Employee Assistance Programme through Hospitality in Action
• Wagestream app offering a real-time view of accrued pay and access to it