Duty Manager - Tolworth, London

What's In Store

Are you looking for a fun and fast paced environment to work in, with great benefits?

Are you looking to be an Assistant Manager within twelve months?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

Join Hollywood Bowl Group as a Duty Manager, in return you’ll get:

• an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
• 40-hour contract, plus additional pay for any extra shifts you work
• the opportunity to earn an outperformance bonus, we will give you a share of your centre profits once you hit target – paid half yearly
• 50% off food when you are working
• optional pension plan
• 28 days holiday
• earn additional days holiday with length of service, up to five days
• one in four weekends off
• ongoing training and development, with the opportunity to fast track your career
• free bowling / golf game vouchers every month
• 30% discount off food and drink for you and up to five friends
• access to our Employee Assistance Programme (EAP) for you and your family
• well-being training to support you in the workplace
• opportunity to join our healthcare cash plan
• financial long service awards
• a £15 donation to Barnardo’s when you complete your induction
• enhanced maternity, paternity, adoption, and shared parental leave benefits
• flexible working, allowing you to have the perfect work life blend

About The Role

As a Duty Manager, you will be responsible for assisting with the front-of-house management across the full breadth of the centre – bowling lanes / golf courses, bar, diner and amusements.

No two shifts are the same, you may be welcoming customers, setting your department up for success or coaching your team. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.

Within our fast-paced, dynamic world, you will be trained on everything you need to know. You will be given a through induction and training to set you up for success, as well as ongoing development and career opportunities should you wish to take the next step into management.

To be successful you should have:

• a minimum of twelve months’ management experience in a fast paced, customer-facing environment.
• be passionate about customer service
• able to inspire and lead a team
• enthusiastic with a hands-on approach
• be willing to work nights and weekends
• have ambition for success

Don’t miss out on this great opportunity to become part of our team – apply today!

About The Company Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with over 65 centres across the UK, and an exciting new mini-golf brand, Puttstars, added to the portfolio, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.