Health & Beauty Manager - Northampton, Northamptonshire

Are you interested in Beauty and Luxury? Are you able to give a Red hot service to our Members? Do you want Uncapped Commissions on Treatments and Retail Product Sales?

Our health club spas offer a fantastic range of spa treatments for both members and non-members including high end industry brand Espa, for face and body treatments, Lycon waxing, Jessica nails and St Tropez tanning services; all delivered by a friendly and welcoming team.

Your job:

• Ensure the H&B Team deliver exceptional health and beauty treatments to the highest standard, working alongside them to provide treatments when required.
• Drive staff to promote sales of products and services, ensuring targets are met and knowledgeable aftercare advice is given.
• Day to day management and promotion of the H&B function, including line management of the team.
• Ensure the hygiene and brand standards are consistently met and communicated.
• Understand and be mindful of data protection; ensuring client information is handled correctly.
• Communicate across the wider Club and H&B teams, holding regular department meetings and briefings.
• Accountable for successfully delivering financial & departmental KPIs, department Health Checks and audits.
• Represent the department and be an ambassador for the Virgin Active brand; use local knowledge to organise promotional events and activities in and out of club.

Your commitment:

This role is full/part time, working XXXX hours per week. Flexibility is required to meet the needs of the business; specific shift patterns include 'earlies' (input times), 'lates' (input times) and weekends (input times).

What we can’t live without:

You are a versatile beauty therapist with strong interpersonal skills and previous retail experience, passionate about delivering memorable and outstanding pampering service.

• NVQ Level 2 or 3 in Beauty Therapist or equivalent qualification
• Previous beauty therapy or salon management experience is desirable, but not essential, while ESPA, Murad, Jessica and St Tropez experience is an advantage.
• Industry knowledge is preferable, although product training is provided.
• Excellent administration, computer and communication skills and experience of dealing with complaints politely and efficiently.
• Advanced people management skills, organisational flair and strong numeracy & literacy skills.
• Proficiency in using a computer with the confidence to learn new systems & databases quickly.

The Perks:

Why not master your trade in a diverse and fun environment, we’ll support you in this great new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:

• Flexible working hours; have a life outside the salon!
• Competitive industry pay
• uncapped monthly commission based on spa Revenue performance
• Dedicated line manager, there to support and promote your development
• Complimentary gym membership for you and a buddy
• Discount on loads of Virgin products and services
• 30 days holiday (pro rata) including bank holidays
• Bonus birthday day off - an extra day off to celebrate your birthday however you see fit!