Front Office Night Supervisor - Maidstone
- Employer
- Delta Hotels By Marriott – Country Clubs & North West Cluster
- Location
- Maidstone, Kent
- Salary
- Competitive hourly rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
- Closing date
- 15 Aug 2022
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Front Office Night Supervisor - Maidstone
Job Number 22070419
Job Category Rooms & Guest Services Operations
Location Tudor Park Marriott Hotel & Country Club, Ashford Road, Maidstone, KENT, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
Job Number 22070419
Job Category Rooms & Guest Services Operations
Location Tudor Park Marriott Hotel & Country Club, Ashford Road, Maidstone, KENT, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
To complete a full and accurate Night Audit function, ensure the safety and security of the hotel and its guests during the night, and act as manager on duty for overnight shift as necessary.
Skills and Knowledge:
- Strong Communication skills (verbal, listening, writing)
- Very good spoken and written English language
- First Aid and security trained
- Pro-active and reliable
- Able to work alone and within a team
Duties:
The following are specific responsibilities and contributions critical to the successful performance of the position:
- Ensure that safety and security of our Hotel, our guest's and associates during the night time
- Security walks throughout the Hotel and the outside area
- Assist the night team with:
- Maintain and process period transaction data and reports, and daily revenue reporting.
- Post all late charges and all guest check corrections to guest folios in time for express checkouts.
- To understand VIP policies and liaise with Front Office Manager regarding VIP arrivals and all other special arrivals of the day, and deliver required standard on Front Desk
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
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