Receptionist - Monday to Friday - London

Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for a Receptionist to work at The Royal College of Pathologists based in London.

 Location: London

Rate of pay: £27,000 per annum

Working pattern: Monday- Friday 07:30-16:00/09:00-18:00 -With occasional late evenings and weekends as the business requires.

The role of a Receptionist is to provide the highest levels of service for occupiers, visitors and the client. To ensure that the reception runs efficiently. Responsible for the receptionist duties at the site, supporting the resident receptionists when required, and ensuring that all functions are carried out in accordance with stipulated protocols and procedures

Key Requirements

• Have an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, switchboard, and other internal/external communications methods
• Empathy, excellent customer service and practical skills
• Skilled in guest/client service and confident in striving for excellence
• Good understanding of Word, Excel and Outlook

Main Duties

• Operational knowledge of all reception services and standard operating procedures
• Ensure the reception area is clean and tidy at all times, and that all maintenance issues are reported and followed up appropriately
• Effective communication to all members of the senior management and on-site team including clients and other contractors
• Represent the business with your appearance reflective of the agreed uniform guidelines
• To ensure that visitors and staff receive VIP customer service at all times, providing a warm, courteous and prompt welcome on arrival for all.
• To ensure that all visitors, contractors, and staff members are signed in & out via the VMS correctly in compliance with the building’s fire safety policy
• Liaising with clients and providing excellent customer service – going the ‘extra mile’ when the opportunity arises.
• To anticipate client needs, follow up with clients and ensure that client expectations are met and where possible exceeded.
• To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor/client is either met or escorted to the relevant room/area in a timely fashion.
• To ensure that waiting visitors are kept informed of any delays and progress and to ensure they are comfortable.
• Handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed greetings.
• Answering all emails in a professional and timely manner
• Organise access passes for staff members and agency staff who are supporting the venue on the day
• Receive and co-ordinate deliveries
• Ensure all attendees are pre-registered on the booking system for the following day
• Receiving guests, announcing them, and offering cloakroom facilities and beverages/refreshments if they are to be kept waiting. Communicating if their host is delayed

What's in it for you?

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Competitive holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers
• Cycle to work scheme

Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.

Partnerships, Innovation, Integrity, Quality, Fun