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People Partner - Victoria, London

Employer
itsu
Location
Victoria, London
Salary
Salary & package discussed on application
Closing date
3 Aug 2022

Job Details

People Partner

 

  • Have at least 2 years' experience in an HR department in a similar environment, ideally within Food & Beverage or retail industry
  • Be a People Advisor ready to develop and take ownership of shop areas or a People Coordinator ready for the next step
  • Be CIPD Level 5 qualified [or above]
  • Have experience dealing with high-volume ER cases in conjunction with driving the people strategy at a shop level

 

You put people at the heart of everything you do by displaying the 4 itsu qualities:

  • I take pride [in what I do]
  • I genuinely care [for people]
  • I want to grow [myself & others]
  • I build trust [around me]

things we like

Listeners, empathisers, commercial thinkers, humble individuals, challenging minds, critical friends, collaborators, creatives, those who have people at the forefront of their mind, those who are themselves, inclusive and who strongly stand for integrity & equality.

 

 

 

  • Working in partnership with other support functions to deliver people initiatives that are aligned to itsu's strategy
  • Leading and driving the delivery of people projects with the support of the Head of HR & Talent
  • Ensuring consistency and co-ordination across all operational areas with other people partners
  • Supporting Operations Managers in the creation of strong area family trees and management succession
  • Working collaboratively with the Talent team to support with recruitment when needed
  • Managing and delivering people focused training programmes to upskill management competency and HR capability within the Shop Operations
  • Owning the process of shop performance reviews and support Operations Managers with creating SMART business action plans for their teams
  • Escalating to the L&D team training problems in the shops when identified by Managers and Ops
  • Supporting and training GM/Ops Managers on delivering and resolving ER issues
  • Ensuring GMs and Ops understand when to escalate ER issues to the people team
  • Being the escalation point for complex grievance and disciplinary appeals
  • Having a practical, commercial and operational understanding of ER, assisting and advising GMs and Operations Managers on complex issues where there is potential for a formal outcome and knowing when to escalate further to take legal advice
  • Prioritising how Managers can be upskilled through support, training and coaching and ensuring this approach is taken where appropriate
  • Ensuring paperwork and legal documentation involved is correct, proper and within the company policy and kept safe for future reference
  • Managing the exit interview process and analyse results to improve retention
  • Responsibility on weekly/monthly reporting on People KPIs
  • Support the Head of HR & Talent with ad hoc projects and escalate issues when appropriate

 

A commercially focussed people partner and a critical friend to the Operations Managers and other key stakeholders within itsu helping develop and upskill our teams in relation to people management, ER, diversity & inclusion and people compliance.

This role will support our ever-growing shop areas and be responsible for the entire employee lifecycle within their operations using metrics and initiatives that are going to enhance and deliver our people strategy.

Company

we are the fast food of the future, it’s Asian-inspired, good for you and delicious, power packed with zen goodness to help keep you on the ball. Made with passion and pride since 1997.

Company info
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