Leisure Assistant (Lifeguard) - Roehampton, London
Location: London SW15
Roehampton Club is London’s premier private members multisport club, offering a wide range of sports including golf, tennis, Health Club, squash and a full catering provision, delivered to the highest standards. We also offer Members and their Guests a programme of social events, sports competitions and coaching. Significant investment is being made to enhance the standards across the club with the goal of achieving excellence in all areas. The Club has 5100 members (3700 adults and 1400 juniors).
Reporting to the Health Club Assistant Manager (or Duty Manager in their absence) you will be required to fulfil a variety of roles within the facility throughout a working day. Shift work over the seven days of the week and bank holidays are included.
The position of a Leisure Assistant is an area where we have the opportunity to deliver great service and as such the individual in this position must be professional at all times; have limitless enthusiasm; be flexible; willing to embrace change and challenges; and have a commitment to deliver excellent service to the membership. This person will take pride in their place of work and always look at how the delivery of that service to members can be improved within that environment. They will assist in the efficient and effective daily running of the facility.
- Deliver a friendly welcome for all members and their guests upon entering the Health Club.
- Ensure the procedure for the entry of members and their guests is carried out in a professional, efficient and courteous manner and log every member and guest in the correct way.
- Deal with enquires and take bookings and payments from members in person or over the phone.
- Assist all members who have queries complaints or require information, in a polite, friendly and helpful manner.
- Lifeguard the pool/s when required to do so, or when asked by the Health Club Manager or Duty Manager on shift.
- Assist and supervise members and their guests in their use of the facilities, ensuring their safety and wellbeing at all times.
- Be presentable at all times whilst at work with a clean and tidy issued uniform with name badge on display. Footwear must be either trainers or flip flops.
- Ensure members, guests and staff, observe club rules and enforce them where necessary.
- Follow all other procedures that may be arranged so that the facility operates in a safe and functionally efficient manner.
- Perform reasonable duties as specified by Health Club or Club management
- Ensure daily checklist and emergency reference file forms are filled out in a timely manner.
- Carry out and record water quality tests to monitor bathing conditions and to report to Duty Manager when these do not fall within set parameters.
- Monitor the delivery and collection of clean and used towels, in relation to the stock audit.
- Monitor retail stock levels twice daily.
- Maintain NPLQ qualification and attend and record monthly training sessions.
- Clock in and out via hand reader and have clear understanding of lateness disciplinary procedure.
- Ensure all cashing ups are correct - shortfalls should be answered for.
- Set up and dismantle equipment as determined by the programme, in a proper and safe manner.
- Carry out regular routine inspections of pool area in order to ensure satisfactory operation and maintenance of safety standards.
- Adhere to all regulations and legislation relating to working with children.
- Administer first aid where suitably qualified, in accordance with Company procedures.
- Participate in the organisation, supervision and promotion of activities, achieving maximum usage levels for all sessions.
- Undertake any specific tasks relating to new initiatives, special events and special customer needs.
- Comply with all operating procedures of the Company.
- Assist members with regard to lost property, use of equipment and provide general information regarding the facility.
- To maintain a professional attitude towards work and ensure operational procedures are adhered to at all times.
While full training will be given, the ideal candidate will possess the following qualifications and competencies:
- Must Be NPLQ Qualified
- Trustworthy and reliable
- Experience of Life Guarding ideally in a similar environment
- Experience in using booking management software is desirable but not essential
- Ability to use your own initiative
- Excellent customer care skills including respecting internal and external customers
- Good knowledge of database and cashing up management
- Excellent attention to detail
- Smart appearance
- Strong team player and good communicator
- Excellent timekeeping
- Safeguarding – training available
- Successful Enhanced DBS as part of recruitment
Benefits include: uniform and meals while on duty