Hotel Receptionist - 40hrs/week - West Midlands Posting Date
Jul 01, 2022Job Number
Rooms & Guest Services OperationsLocation
Forest of Arden Marriott Hotel & Country Club, Maxstoke Lane, Meriden, WARWICKSHIRE, United Kingdom Brand
Marriott Hotels ResortsSchedule
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels
, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott
is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
The Forest of Arden Marriott Hotel offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family.
An exciting opportunity is available to start your Marriott journey in our Front Office team as a Receptionist at this four star hotel where you can receive long term development and career opportunities.
The Forest of Arden is part of an exclusive collection of Marriott country clubs and is located in the heart of the West Midlands, located between Solihull and Coventry with easy access to the M6, M42 and M40, just four miles from Birmingham NEC, Airport and International Train Station.
Facilities of the Forest of Arden include our AA rosette-awarded restaurant, Cast Iron Bar and Grill, two golf courses including our championship Arden course, a driving range and the Golf academy. There is our relaxing Spa with 8 treatment rooms, outdoor tennis courts and a fully equipped fitness centre.
As a Receptionist of our Front Office Team you are responsible for the smooth and efficient running of a reception shift, and creating a welcoming environment for all our guests.
Receptionist duties include but are not limited to;
Supplying the highest possible levels of customer care and service whether in the public eye or in the Heart of the House. To liaise with housekeeping as to the daily allocation of rooms. To liaise with control as to control of administration procedures, security of reception and floats. Knowledge of hotel rates and special rates and the hotels facilities. To understand the correct reservation procedures and to take any reservations in the absence of the reservation's agent. To operate the telephone, Opera and Micros. To understand the banking and change order procedure. To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy. To understand how the hotel Health and Safety Policy affects your department and how it links with the rest of the hotel. Responsible for all payment transactions on the shift and to report and discrepancies. All Marriott Policies on Cash, Key and all Controls are adhered to and followed consistently.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.