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Head of Activities - New Quay, Ceredigion

Haven Holidays
New Quay, Ceredigion (Sir Ceredigion)
Closing date
1 Aug 2022
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Head of Activities - New Quay, Ceredigion

Head of Activities
Role Purpose
As part of the Senior Leadership Team on Park, as Head of Activities you will be responsible for delivering a great activities, entertainment and retail experience for all guests, ensuring every visitor to our park has a great time with memories that last a lifetime.    
Key Responsibilities
Lead a large Activities, Leisure, Entertainment and Retail Team to deliver an outstanding guest experience. Ensure all Health & Safety Requirements are met, risks identified, and solutions put in place. 
Monitors the P&L and takes action to deliver the contribution target and budgeted costs. Actively manages the ordering and control of stock. Ensures the department uses workforce tools to deliver wages in line with budget. 
Supports Team Managers to plan and manage the day to day activity and entertainment programme for guests, maximise sales potential and ensure first class retail standards in all shops. Seeks and responds to guest feedback, monitors Advocacy and NPS scores and responds quickly to address areas for improvement. 
Develops a high performing team through coaching and training.  Ensures all team have the relevant qualifications and receive the necessary training.  
Identifies talent and builds succession plans. Ensures all new team members receive an engaging 90-day induction and have clear goals set and effective performance reviews. 
Focused on team engagement and retention. Identifies areas of concern and implements necessary actions. 

Strong senior management and leadership experience, particularly leading broad teams
Ability to coach and give feedback to Team Managers and team to improve performance
Confident decision maker
Can exercise sound judgement and manage conflicting priorities when under pressure
Strong commercial acumen having had previous responsibility for financial budgets with the ability to manage costs in line with Department budgets
Excellent Communicator with the versatility to communicate at all levels

Expertise in Activities,  Leisure, Entertainment and Retail would be advantageous but not essential.
Expert understanding of related legislation advantageous.

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