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Senior Receptionist - London

Roar Fitness
Positions available in London City & Kensington locations
£24,500 per year
Closing date
14 Jul 2022
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Job Details

Senior Receptionist - London

Our growing prestigious fitness brand is seeking a motivated, confident and highly organised Senior Receptionist who thrives on exceptional customer service. We are looking for someone with great initiative who can perform daily front of house tasks with confidence and strong execution.

The role will have two main areas of responsibility: general administration and acting as Front of House, interacting with current clients and being first point of contact for all current and prospective members. As part of a small team you may be expected to "muck in" to cover other roles.

Early and late fixed shifts (6.00am - 3.00pm or 10.30am - 7.30pm) over 5 days (including weekends) across two locations: W8 & EC3M.

We will only consider applications which include a covering letter.

About us:

Roar Fitness is one of London's leading private personal training brands specialising in body transformations. Our clients range from busy city workers to celebrity and TV personalities, all looking for the very best private facilities and trainers in London. Our team and it's founders are an experienced, sociable, and like-minded group all proud to be part of such a great brand, and passionate about delivering clients industry leading results.

About you:

  • You will have energy, personality and a ‘can-do’ attitude. Skillset is vital but this company also recruit the person sat in front of them
  • Must be passionate about Health and Fitness - please demonstrate this in your cover letter in order to be considered
  • Excellent verbal and written communication skills
  • A strong administrative background with experience in diary management, excellent numeracy skills and a high attention to detail and accuracy
  • Confident and professional with exceptional customer service skills
  • Proven ability to multi-task and maintain a flexible and organised approach in a busy, fast-moving environment
  • Good working knowledge of MS Office programs, including Word, Excel and Powerpoint
  • Strong interpersonal skills - able to communicate and interact at all levels
  • Complete discretion when dealing with confidential work and difficult situations

Responsibilities will include:

  • Acting as front of house in a small private environment
  • Managing client and potential client enquires (phone, email, in-house)
  • Providing outstanding ongoing customer service and handling client queries both face-to-face and by email
  • Accurately managing diaries which are consistently fully booked with demonstrated experience of anticipating the Directors' needs and diary outcomes
  • Monitoring client memberships and payments, and negotiating renewals
  • Managing the in-house booking systems, ensuring clients accounts are in order and new clients are processed accurately
  • Effective liaison at all levels internally & externally



About Roar

Founded by 3 x Olympian Sarah Lindsay and UK’s leading body transformation specialist Rich Phillipps, Roar Fitness is the only London personal training company able to offer its clients an Olympic training experience like no other in its field. Our highly experienced team of nutritionists, therapists, strength coaches and world class personal trainers, all come together to offer clients the most comprehensive and cutting edge personal training experience imaginable.

We have built our reputation on results, and whilst you won't have to search too long before stumbling across our famous transformations on the BBC and ITV as well as Men's Health, Men's Fitness and Women's Health Magazines, our number one passion remains in helping transform the lives and bodies of everyday men and women.


A unique approach

After experiencing life as competitive athletes at the worlds highest level, we became accustomed to having a team of specialists looking after our every need. Soon after transitioning into the personal training industry it quickly became apparent why so many clients had been failing to achieve their fitness goals.

At Roar we provide our clients with not just their own one to one personal trainer, but an entire team of specialists that ensure our personal training clients receive the most comprehensive and focused experience possible.

Roar Fitness' team of coaches are quite simply world class, and we only produce personal trainers that are a shining example of health, fitness and athletic performance, all with a fantastic track record for producing stunning results.


A new breed of personal trainer

Many of our team regularly contributes to industry leading health and fitness publications such as Men’s Health, Men’s Fitness, Women’s Health, Sport Magazine, and lecture at major fitness events to help raise the standard across the personal training industry.

It’s this passion and cutting edge knowledge of health and performance that allows our team to deliver the kind of results our London personal training clients have come to expect. Whether the goal is fat loss, increased muscle and strength, sports performance or overall health and well being, our clients’ are in the best possible hands to ensure they achieve their goals.

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