Host - TVG - Southwark, London

LOCATION: Southwark, London

Southwark Quarter is a sprawling cultural campus nestled in London’s bankside next to Borough Market, the Tate Modern and Shakespeare’s Globe theatre. Founded in 2016, Southwark Quarter is best known for its multi-award winning music venue, Omeara which sits central to all of the offerings, as well as Flat Iron Square,an outdoor beer garden which really established itself during the summer of 2018 as one of the greatest atmospheres for major sporting events and small urban festivals.

tvg hospitality is a global entertainment & hospitality operator with offices in the United Kingdom & the United States. Founded by CEO Ben Lovett, serial entrepreneur and a multi-award winning musician, alongside his brother Greg Lovett who joined the team as CFO following many successful years with the Soho House Group.

Role profile

We are looking for an experienced and confident Host to join the team at our iconic London venue Southwark Square.

Our Host will be a key part of our welcome team and therefore we are looking for engaging, well presented, courteous and articulate individual. As a Host you will be responsible for greeting our customers and seating our reservation customers.

You will be responsible for using our reservation system to optimise table turns and utilise our capacities during busy times. Customer recognition is absolutely crucial in this role as is the ability to converse with all our customers in a warm and friendly way. Our Host will support the management and bars team throughout service.

Key Duties

• Providing a consistently high level of customer service
• Complying with and following licensing regulations, company procedures and policies
• Working as part of a team to deliver excellent customer experience
• Attend and complete all training provided
• Develop a thorough knowledge and understanding of our menu
• Maintain operational standards
• Greet incoming and departing guests warmly
• Maintain a clean and organised FOH environment
• Managing reservation booking system
• Queue Management
• Providing tours of the venue

Requirements

• Previous experience in a customer facing environment is essential
• Impeccable appearance with an engaging personality
• A natural presence and confident communication
• Possess an excellent command of the English language
• Be an excellent team player
• A passion for food and the hospitality industry is desirable

Benefits

In return to your dedication and commitment, we offer:

• Tips and service charge in addition to hourly rate
• Discounts on drinks across the group
• Training and career development programs
• Perk box discounts
• Pension scheme

EQUAL EMPLOYMENT OPPORTUNITY

tvg hospitality strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information or identity or expression, veteran status, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

tvg hospitality recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. tvg hospitality may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.