Business Centre Supervisor -

Business Centre Supervisor

116 Pall Mall

12-12.5/h

Searcys is the longest-running independent catering company in Britain. Our Vision is to be the hospitality partner of choice to British cultural and heritage markets. Design and deliver bespoke food and drink concepts with personality, run the best Champagne bars with a British twist and become a 'London thing to do'.

Main Purpose:

To assist the Retail Manager in the delivery of a seamless service in all areas of the Business Centre and Training Academy at the Institute of Directors

Key Duties and Responsibilities:

• To plan, organise and deliver a successful operation of all meetings in our Business Centre and Training Academy with the assistance of the relevant department heads
• To liaise with key stakeholders to ensure the provision of food and service is consistent and in line with Searcys standards
• To meet and greet all customers and run through all info related to their meetings, such as timings, menus, dietary requirements
• To brief the waiting team on all aspects of the business and to oversee the running of the daily operations alongside the retail manager
• To assist on the development of the waiting team, making sure that they adhere to standards laid down by the management team and provide training as required, especially on the areas of food and beverage service
• To ensure that all legislative and Government guidelines are adhered to, such as The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, etc. within the areas of responsibility
• To ensure that all staff present themselves correctly dressed for duty and are well groomed whilst on duty
• To deal effectively and courteously with customer complaints, and refer all complaints to the line manager, if necessary
• To carry out regular checks of the business centre and training academy areas for maintenance, housekeeping and other health and safety issues. Report to the line manager
• To ensure in house accounting policies are adhered to and monitor food and beverage control, including performing stock take
• To ensure the department/team's compliance within Searcys cash handling and cashing up procedures and that any discrepancies are reported immediately to your line manager.
• Responsible in monitoring staff time sheets are filled correctly - if applicable in the department
• To ensure all Searcy's personnel procedures, including disciplinary, grievance, appraisal and recruitment are always followed - following line manager's guidance
• Demonstrate Personal Development

Key Skills:

• Excellent product knowledge (food/beverage)
• Experience in meetings/business centre service
• Lead by example, always acting in a professional manner
• Excellent communication skills
• Responds quickly to drive business through periods of low demand
• Takes the initiative
• Excellent time management
• Supportive / Team player
• Strong presentation skills
• Experience in supervising and leading a team
• Excellent customer service skills

Alongside working within some of the most iconic venues within the UK, with the very best teams, we also offer great benefits alongside your career, which include:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 33 days annual leave (dependant on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme
• Enrolment into Searcys Champagne School
• Meals provided on shift when working within one of our venue.

Searcys Learning & Development:

Searcys has a full blended learning programme that includes formal qualifications, classroom training, eLearning and on the job training. We are proud of the investment we make in developing our people to raise their standards to be the best they can be.

Everyone who joins Searcys will attend our induction where they learn more about us and be supported throughout their journey with us. We invest in development opportunities and are looking to recruit, train and retain the best people for our own future talent.