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Food and Beverage Team Leader 

Employer
Hilton Hotels
Location
York, North Yorkshire
Salary
Competitive
Closing date
4 Jul 2022
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Food and Beverage Team Leader 

Be part of the history at Hilton York. Based in the heart of York and overlooking the historic Clifford Tower, Hilton York are recruiting now for Food and Beverage Team Leader to join our team.

Hilton York is based in the heart of the city centre while also offering the opportunity to work for the biggest name in Hospitality – We Are Hilton, We are Hospitality.

*Do you want to work for the UK’s #1 Great Places to Work 2021? If so, we have a world of opportunities available for you at Hilton Hotels and Resorts!*

 We are looking for positive and friendly Food and Beverage Team Leader join our brilliant team. 

A Team Leader supervises Food and Beverage operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries.


What will I be doing?

As Team Leader, you will supervise Food and Beverage operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. The TeamLeader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise accurate and efficient Food and Beverage operations including check in/out procedures
  • Support Team Members in handling Guest requests and enquires to ensure a positive outcome
  • Ensure the Food and Beverage Manager is fully aware of any relevant feedback from Guests and/or other departments
  • Ensure a consistent, high level of customer service
  • Brief your team on any events or VIP guests in the hotel that day
  • Drive sales revenues and promote hotel services and facilities for up-selling opportunities
  • Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
  • Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
  • Act in accordance with the front of house equipment and the property management systems
  • Conduct training programs on an ongoing basis
  • Carry out shift handovers and brief team members as required
  • Follow company brand standards
  • Assist other departments, as necessary, and maintain good working relationships with hotel Team Members
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