Night Manager  

Night Manager  

DoubleTree by Hilton Tower of London is a destination hotel located within 5 minutes’ walk from the Tower of London surrounded by pubs and City sights.  The hotel has 583 guest rooms, 10 meeting rooms along with the Lobby Bar, “Number 7” located under the impressive central atrium, Restaurant “The City Café” and the stunning panoramic Sky Lounge Bar, Savage Garden. 

Our teams help to make the biggest difference?and we?strive for 100% in everything we do for our guests, always focussing on what is important to them and also looking at what we can do to better ourselves.? We take pride in the fact that we are experts in what we do and love to demonstrate this expertise to our guests with a sense of?Finesse. 

Benefits 

Working for?the?UK’s #1 Great Places to Work?in hospitality 

Work/Life balance: Regular days off, flexible working 

Payment: Competitive salary 

Travel and food discounts with Hilton 

Holiday:?28 days?including bank holidays (increasing yearly to max 33) 

Pension scheme, discounted dental and health cover 

High street discounts:?with Perks at Work 

Free meals?on duty 

Grow your career?while having fun 

Personal Development: programmes at all levels to support your career 

 

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Assist other departments, as necessary