Member Care Assistant  

WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

• Hourly Rate £10.00 
• Free and healthy meals when on duty
• Grow your Career within Hilton.
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Accommodation available with all bills included
• Guest Experience Day as part of your induction
• Modern and inclusive Team Member’s areas

Job Title – Golf Member care Assistant (Full Time)  - Hilton Puckrup Hall, Tewkesbury

A Golf Member Care Assistant is responsible for sales and guest services from the Clubhouse.

What will I be doing?

A Golf Member Care Assistant, ensures that the golfers and guests needs are looked after at the Club. Your role will be varied to include Food and Beverage service, monitor and replenish supplies/food products behind the bar based on day's sales and business. In addition time will be spent within the Golf Shop dealing with member/guest tee reservations, player enquiries and other daily golf operation duties.  Full training will be given.

Work Schedule must be flexible to include weekends and holidays as required.  You will be responsible for performing the following tasks to the highest standards:

• Other duties may be assigned as directed to support the objectives of the operation to deliver first class services at the Golf Course
• Receives work direction on a daily basis from the Director of Golf/Supervisors.
• Assist in stocks and inventories of both the Golf Shop and Golf Bar to ensure sufficient product for day's business.
• Handles sale of product amenities to proper method of payments and reconciles sales at end of shift
• Assists in regularly scheduled work activities not limited to cleaning, restocking, ordering, etc.
• Supports fellow team members in the achievement of first class services
• Maintain a schedule of daily routines to ensure the achievement of first class services and the minimization of operational costs

What are we looking for?

As Golf Member Care Assistant, serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Passion for your role and willingness to learn
• Ambitious and hard working
• Good communication and personal presentation
• It would be advantageous if you have worked within a similar environment previously.
• There is no specific education or qualification required for this job.

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

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The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

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