Sales Coordinator  

Sales Coordinator  

The stories begin here at Waldorf Astoria Edinburgh – The Caledonian:

 

Waldorf Astoria Edinburgh – The Caledonian, known locally as the “Caley”, was built in 1903 and is one of Edinburgh’s most significant landmarks. Standing proudly at the West End of Princes Street, this former Victorian railway building hotel nestles in the shadow of Edinburgh Castle. Its reputation for style and excellence has attracted international visitors and notable personalities for over one hundred years.

 

Click on the link to view our General Manager presenting the hotel: https://www.youtube.com/watch?v=3Gj0GqSanUA&t=35s

 

How will you enjoy your day at the Waldorf Astoria Edinburgh – The Caledonian?

 

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience.

If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of guest service, you may just be the person we are looking for!

 

As a Team Member for the Waldorf Astoria Edinburgh – The Caledonian you are responsible for overseeing your department to deliver an excellent Guest and Team Member experience in accordance with the True Waldorf Service Standards.

 

To support the Proactive Sales team, responding to RFP's, Support rate loading, SIP and WWW Collation & Audit. Collation of Key Reports and data requests organization of Fam visits, owner’s reports Key projects and Initiatives supporting all sales Blitz’s i.e. IWOS Just ask & GWOS.  Provide research for key prospect and leads to all RUKI hotels as required

 

Coordinator duties:

Update Wish Walk as appropriate & provide Reporting Management and tracking of supplier invoices Daily Consortia tracking on OnQ SM Weekly reporting internally and regionally, e.g. Hotelligence Support with Sales teams expenses Submit corporate rates, load SRP’s and submit amendments through OnqSM as directed by the team and within the deadlines set out Do regular corporate rate checks to ensure they are loaded and bookable Complete month end or Weekly reports Prepare presentation packs for key stakeholders, owners and customers Complete contracting on behalf of team as required Look after all Systems as appropriate and become proficient in the use of these systems including the following - ONQ PM, ONQ PMS, R&I Delphi & Delphi FDC, Lanyon or any other relevant system Assist with submission of SIP targets and tracking & auditing results

Creating spreadsheets Collation of responses from both internal and external colleagues To provide accurate, up to date information to appropriate internal contacts, responding to requests in a timely manner. To maintain accurate Sales Team data, preparing and presenting reports to agreed deadlines. 

Organisation, alongside Sales team, of specific events hosted by the Sales team (FAM trips, sales blitzes, customer engagement). Liaising with both external and internal customers Creating Invites, tracking of RSVP’s

Researcher duties:

Prospect for new leads using smart technology, online tools like Linkedin Sales Navigator. Research & deliver market intelligence & new business updates using Google Alerts. Deliver new contacts through telesales activity using qualified databases. Run daily prospecting reports from Delphi FDC. Secure customer site visits and customer appointments for the sales team. Build a network of contacts from existing and new business contacts using social media channels. Support key prospecting projects identified by the sales team. Take part in conversion days and join the sales team in support of focused sales activity weeks.