Manager, Content Operations  

Manager, Content Operations  

The Global Marketing team brings to life the unique promise of Hilton's portfolio of brands by defining, creating, and delivering exceptional multi-channel marketing campaigns designed to drive business results.  

Position summary

As Hilton's Manager of Content Operations, you will be a content practitioner, advising a team of Content Specialists. You will define and assure the best methods while influencing, leading and mentoring others. You will ensure the content quality across whole teams and make sure Hilton’s content aligns to our strategy and objectives while meeting the needs of our guests. 
 
Key responsibilities: 
 
•    Lead and advise a team of Content Analysts 
•    Use analytics to report on operational performance and overall team capacity
•    Define and ensure Content Operations standard methodologies 
•    Advocate for the operational excellence while ensuring a guest-first mentality 
•    Collaborate closely with partners across the Marketing, Customer and Product organizations to resource teams, resolve problems and develop future projects. 
•    Serve as the subject matter expert for digital content 
•    Take ownership of content quality through defining and implementing quality control procedures and practices 
•    Contribute to the training and documentation across the full Content Service Org 
•    Define and implement work management methodologies to ensure effective distribution of work and allocation of resources 
•    Influence the product development cycle by acting as an advocate for Hilton’s guests when making content decisions