Assistant Group Conference and Events Director
Here's a good lead for you..
WELCOME TO A WORLD OF OPPORTUNITIES -
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
Free, healthy and high quality meals when on duty
Grow your Career your next position could be as a Senior Planning Team Leader
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
Discounted dental and health cover
High street discounts: with Perks at Work
Staff accommodation depending on availability
Discounted car park
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Modern and inclusive Team Member’s areas
This role is based on approximately 39 hours a week, mainly Monday-Friday, with some evenings and weekends.
Expected start date: August 2022
As a Group, Conference and Events Planning Team Leader in our hotel you will be responsible for supporting the team and handling the planning of Large programmes, ensuring exceptional customer service and supporting and coaching the team.
Ensure the Group, Conference, and Events (GCE) Planning Team Members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling and upselling techniques, and billings;
Focus on a consistently executed bespoke approach for each event, with excellent attention to detail to be able to maximize the up-selling opportunities;
Build a professional and engaged team to manage an event from after the contract stage until the pre conference meeting.
To conduct “exit“ meetings/interviews at the end of each event;
Versatile and positive in developing and managing customer relationships with a high standard of communication;
To fully understand the needs of the customer and strive to meet or exceed those expectations at all times;
Participate in hotel promotional activities;
Maintain accurate, up-to-date customer records in Hilton Bookings Systems;
Specific job knowledge, skill and ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
·Confident telephone manner
Excellent grooming standards and strong skills in time management, organisation and coordination
Ability to manage multiple projects, meet deadlines, and work effectively under time and resource constraints
Demonstrated previous experience working in a Sales environment
Have fantastic attention to detail
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems: Delphi or Salesforce
Demonstrated previous experience working in a large events hotel
Want to know more about this job?
Contact Martina directly in our Recruitment Team on Martina.Deiana@Hilton.com
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