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Guest Service Agent 

Employer
Hilton Hotels
Location
Luton, Bedfordshire
Salary
Competitive
Closing date
4 Jul 2022
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Guest Service Agent 

A Casual guest Service Agent supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

Salary £10 per hour


What will I be doing?

As a Guest Service Agent, you will support the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Casual Guest Service Agent t contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Ensure accurate and efficient processing of the Guest check in/out procedures and Guest queries
  • Respond to Guest queries in a timely and efficient manner
  • Ensure that both the Front Office Manager and Reception Supervisors are aware of any relevant feedback from Guests and/or other departments
  • Demonstrate a high level of customer service at all times
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Understand the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Attend training courses, as necessary and required
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary
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