Reservations Agent
- Employer
- Hilton Hotels
- Location
- London, Greater London
- Salary
- Competitive
- Closing date
- 4 Jul 2022
View more
- Sector
- Hotel jobs, Hotel Receptionist, Reservations Manager, Ski & Seasonal jobs, Reservations Agent
- Job Type
- Full Time
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Reservations Agent
We Are Hilton, We Are Hospitality!!! Are you looking for the next step in your career? Come and join the UK’s best Workplace in 2021! Hilton London Kensington is situated in the elegant Holland Park district. It features an impressive 601 rooms, each of the rooms is light and modern, with a private bathroom with free toiletries, a coffee maker, flat-screen TVs. This Hilton property offers a total of 674 sqm of event space, over 10 large meeting and events rooms. The WestEleven Restaurant serves a breakfast buffet every morning. The stylish Avenue Bar & Lounge is set within the lobby and offers an á la carte menu, a wide selection of wine and cocktails. We are currently looking for a Reservation Agent to join our amazing Reservations team in this fantastic property. Working at Hilton Hotels you will benefit from: Service charge Free meals on duty Travel and food discounts: - 30 hotel nights from £35 per night plus 50% off F&B (subject to individual outlets) Holiday: 28 days including bank holidays (increasing yearly) Pension scheme Discounted dental and health cover High street discounts: with Perks at Work Free uniforms Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules) Personal Development: programmes designed to support your career A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing? As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
We Are Hilton, We Are Hospitality!!! Are you looking for the next step in your career? Come and join the UK’s best Workplace in 2021! Hilton London Kensington is situated in the elegant Holland Park district. It features an impressive 601 rooms, each of the rooms is light and modern, with a private bathroom with free toiletries, a coffee maker, flat-screen TVs. This Hilton property offers a total of 674 sqm of event space, over 10 large meeting and events rooms. The WestEleven Restaurant serves a breakfast buffet every morning. The stylish Avenue Bar & Lounge is set within the lobby and offers an á la carte menu, a wide selection of wine and cocktails. We are currently looking for a Reservation Agent to join our amazing Reservations team in this fantastic property. Working at Hilton Hotels you will benefit from: Service charge Free meals on duty Travel and food discounts: - 30 hotel nights from £35 per night plus 50% off F&B (subject to individual outlets) Holiday: 28 days including bank holidays (increasing yearly) Pension scheme Discounted dental and health cover High street discounts: with Perks at Work Free uniforms Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules) Personal Development: programmes designed to support your career A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing? As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
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