Conference, Events & Wedding Coordinator - Chester, Cheshire

Conference, Events & Wedding Coordinator - Chester, Cheshire

25 -30 hours per week.

We have a fantastic opportunity for a part-time Conference, Weddings & Events Co-ordinator to join our first class, friendly events team here at the 4 star, award-winning Grosvenor Pulford Hotel & Spa.

This role will support the current events team to ensure the smooth-running of the department. You will be responsible for ensuring all clients and potential clients receive a polite, professional and efficient service, and that our high standards are maintained at all times.

Key Responsibilities:

• To support the smooth running of the Events Department by assisting with the sales and co-ordination of conference, wedding and event business
• To maximise the guest experience, delivering a positive and responsive approach to all enquiries
• Build strong relationships with customers to fully understand their needs
• To arrange and conduct show rounds of the venue
• To deliver high levels of customer service and high standards of communication, whether by telephone, email or face to face
• Assist with the administration and execution of all planned events
• To have a sound knowledge and understanding of all event space facilities, pricing strategies and services
• To ensure all diary entries are up to date with booking status, event details & activities
• To liaise with the clients on a timely basis to collect all relevant information to meet the client’s specific requirements
• To maintain an effective and organised filing system on all bookings and enquiries
• To ensure that all enquiries are handled effectively, followed up and contracts are sent out within set timeframes
• To maximise revenue through various sales techniques such as chasing all enquiries and upsell opportunities
• Follow up on guest satisfaction levels after the event and future business needs where appropriate
• To practice regular communication with other hotel departments to ensure the smooth running of all events

The Ideal Candidate:

It is imperative that you have a positive ‘can-do’ attitude with a real passion for customer service and delivering an exceptional guest service. The role will require you to be efficient, organised, confident and an excellent communicator. A high standard of administration and IT skills is required, along with excellent attention to detail. You must have experience working within a similar position within the hospitality industry.

Other fantastic employee benefits include:

• 28 annual holidays (pro rata)
• Uniform provided
• Free Meals on Duty
• Company Pension
• Reduced Leisure membership rates
• Food discount at other Nelson Properties’
• Discounted room rates at Nelson hotels